Service & Warranty Information
How to Get Service Under the Terms of the Limited One-Year Warranty
Forwarrantyrepair,followtheinstructionsbelowtoobtainwarrantyservice.
First, e-mail, write, call or fax anAuthorized M.T.H. Service Center in your area or
M.T.H. Electric Trains to obtain Repair Authorization.
You can find the list of
Authorized Service Centers on the M.T.H. website, www.mth-railking.com.
Otherwise, contact M.T.H. (at e-mail: [email protected]; 7020 Columbia
Gateway Drive, Columbia, MD 21046; tel: 410-381-2580; fax: 410-423-0009),
stating when the item was purchased and describing the problem. If you contact
M.T.H., you will be given a return authorization number to assure that your
merchandisewillbeproperlyhandleduponitsreceipt.
CAUTION: Makesuretheproductispackedinitsoriginalfactorypackagingincluding
itsfoamandplasticwrappingmaterialsoastopreventdamagetothemerchandise. The
shipmentmustbeprepaidandwerecommendthatitbeinsured.
Please make sure you have followed the instructions carefully before returning any
merchandiseforservice.
This warranty gives you specific legalrights,andyoumayhaveotherrightsthatvaryfrom
statetostate.
Service Department
M.T.H. Electric Trains
7020 Columbia Gateway Drive
Columbia, Maryland 21046-1532
!
!
!
Acoverletterincluding
your name, address, daytime phone number, e-mail address (if available), Return
Authorization number, a copy of your sales receipt and a full description of the
problem must be included to facilitate the repairs. Please include the description
regardless of whether you discussed the problem with a service technician when
contactingtheServiceCenterorM.T.H.foryourReturnAuthorization.
Limited One-Year Warranty
All M.T.H. products purchased from an Authorized M.T.H. Train Merchant are
coveredbythiswarranty.
a copy oftheoriginalsalesreceipt from anAuthorized M.T.H. Train
Merchant
Seeourwebsiteat
orcall1-888-640-3700toidentifyanAuthorized
M.T.H.TrainMerchantnearyou.
M.T.H. products are warrantied for one year from the date of purchase against defects in
material or workmanship, excluding lightbulbs,pick-up rollers and tractiontires. We will
repairorreplace(atouroption)thedefectivepartwithoutchargeforthepartsorlabor,ifthe
itemisreturnedtoanAuthorizedM.T.H.ServiceCenterorM.T.H.ElectricTrainswithinone
year of the original date of purchase. This warranty does not cover damages caused by
improper care, handling, or use. Transportation costs incurred by the customer are not
coveredunderthiswarranty.
Itemssentforrepairmustbeaccompaniedbyareturnauthorizationnumber,adescriptionof
the problem, and
,whichgivesthedateofpurchase. IfyouaresendingtheitemtoM.T.H.,call410-
381-2580, fax 410-423-0009, or e-mail the Service Department at
to obtain a return authorization number. If you are sending thisproducttoan
AuthorizedServiceCenter,contactthatCenterfortheirreturnauthorization.
www.mth-railking.com
service@mth-
railking.com
www.railking.com
©2001M.T.H.ElectricTrains,7020ColumbiaGatewayDrive,ColumbiaMaryland21046-1532.
