RADtec eRAD10R, Owner'S Manual

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16. WARRANTY & RETURN POLICY
Limited Warranty
RADtec provides a 30-Day Return Window (see refund and return policy page) and the following limited
warranty. This limited warranty extends only to the original purchaser.
Please note that any warranty services or questions must be accompanied by the order number from the
transaction through which the warranted product was purchased and the ID number located on the unit.
The
order number and ID # serve as your warranty numbers and must be retained .
RADtec will offer no warranty
service without these numbers.
RADtec warrants this product and its parts against defects in materials or workmanship for
3 years’ parts and
labor
(residential use) and
2 years’ part and labor
(commercial use)from the original ship date. During this
period, RADtec will repair or replace d
efective parts with new or reconditioned parts at RADtec’s option,
without charge to you.
Shipping fees incurred from returns for under-warranty service in the first 30-days will be paid by RADtec. All
shipping fees both to and from RADtec following this 30-day period must be paid by the customer. All returns,
both during and following the 30-day period, must be affected via the Procedures for Obtaining Warranty
Service described below.
All original parts (parts installed by RADtec at the original build) replaced by RADtec or its authorized service
center, become the property of RADtec. Any after-market additions or modifications will not be warranted. The
heater owner is responsible for the payment, at current rates, for any service or repair outside the scope of this
limited warranty.
RADtec makes no other warranty, either express or implied, including but not limited to implied warranties of
merchantability, fitness for a particular purpose, or conformity to any representation or description, with respect
to this heater other than as set forth below. RADtec makes no warranty or representation, either express or
implied, with respect to any other manufacturer’s product or documentation, its quality, performance,
merchantability, fitness for a particular purpose, or conformity to any representation or description.
Except as provided below, RADtec is not liable for any loss, cost, expense, inconvenience or damage that may
result from use or inability to use the heater. Under no circumstances shall RADtec be liable for any loss, cost,
expense, inconvenience or damage exceeding the purchase price of the heater.
The warranty and remedies set forth below are exclusive and in lieu of all others, oral or written, expressed or
implied. No reseller, agent or employee is authorized to make any modification, extension or addition to this
warranty.
Warranty Conditions
The above Limited Warranty is subject to the following conditions:
1. This warranty extends only to products distributed and/or sold by RADtec. It is effective only if the
products are purchased and operated in the USA. (Within the USA including US 48 States, Alaska, and
Hawaii.)
2. This warranty covers only normal use of the heater. RADtec shall not be liable under this warranty if
any damage or defect results from (i) misuse, abuse, neglect, improper shipping or installation; (ii)
disasters such as fire, flood, lightning or improper electric current; or (iii) service or alteration by anyone
other than an authorized RADtec representative; (iv) damages incurred through irresponsible use,