30
Troubleshooting
TROUBLESHOOTING
If your phone is not performing to your expectations, please try these simple
steps first
Problem
Solution
The CHARGE/IN USE
indicator won’t illuminate
when the handset is placed
on the base.
• Make sure the AC adapter is plugged into the base
and wall outlet.
• Make sure the handset is properly seated on the
base.
• Make sure the charging contacts on the handset and
base are clean.
The audio sounds weak and/
or scratchy.
• Make sure that the base antenna is in a vertical
position.
• Move the handset and/or base to a different location
away from metal objects or appliances and try again.
• Press DEL/CH to help eliminate background noise.
• Make sure that you are not too far from the base.
Can’t make or receive calls.
• Check both ends of the base telephone line cord.
• Make sure the AC adapter is plugged into the base
and wall outlet.
• Disconnect the AC adapter for a few minutes. Then
reconnect it.
• Make sure that you are not too far from the base.
• Check the dialing mode used by your telephone
company.
The handset doesn’t ring or
receive a page.
• The battery pack may be weak. Charge the battery
for 15-20 hours.
• The handset may be too far away from the base unit.
• Place the base unit away from appliances or metal
objects.
• Check the battery pack to insure there is a secure
connection.
• Make sure ringer volume isn’t set to turned off.
Severe noise interference.
• Keep the handset away from microwave ovens,
computers, remote control toys, wireless
microphones, alarm systems, intercoms, room
monitors, fluorescent lights, and electrical
appliances.
• Move the base to another location or turn off the
source of interference.
