11
Troubleshooting
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Troubleshooting
CARE
Keep the camera dry; if it gets wet, wipe it dry immediately. Use and store the camera only in
normal temperature environments. Handle the camera carefully; do not drop it. Keep the cam-
era away from dust and dirt, and wipe it with a damp cloth occasionally to keep it looking new.
Modifying or tampering with the camera’s internal components can cause a malfunction and
might invalidate its warranty and void your FCC authorization to operate it. If your camera is not
performing as it should, take it to your local RadioShack store for assistance.
Problem
Solution
The camera does not work.
Check battery condition.
The lighting is too dark. Use more light or move to
brighter place.
If you are using it as a PC camera, be sure the
camera is correctly connected to the computer.
The camera does not turn on when connected to
PC.
Verify that your USB port is enabled.
No capture device appears.
Be sure the camera is correctly connected to the
computer.
Verify that the driver is correctly installed.
No camera image or no motion in video.
Unplug the camera then plug it back in. Restart
your computer.
Camera software stops after installing other appli-
cation programs.
Installing other applications sometimes changes
the computer’s system registry so that the camera
no longer works. If this happens, reinstall the cam-
era’s driver.
USB Controller Bandwidth Exceeded appears.
If your computer has more than one USB port, try
plugging the camera into a different port.
Unplug any unneeded USB devices.
The PC does not recognize the camera driver.
Try removing the previous driver and reinstall the
driver.
The PC (Windows 98SE) does not work properly
with the camera.
If you have an AMD processor (running at 350MHz
or faster) or a VIA technologies USB controller
installed on your system, install a Microsoft USB
patch available at http://support.microsoft.com/
support.
