6.3 Troubleshooting
•
No image
1. Check whether the power cord is connected, that voltage is OK, and that the
power LED is lit.
2. Check whether the camera does the self-check after its startup (camera will
briefly pan and tilt and return to the home position, or if preset 0 is set, the
camera will return to the preset 0 position).
3. Check that the cable you are using to get the camera’s image (USB/HDMI/S-
DI/Network) is connected correctly.
•
Abnormal display of image
1. Check settings of the rotary dial on the rear of camera. Be sure to use the
resolution and refresh rate that is supported by your software.
•
Image is shaky or vibrating
1. Check whether the camera is mounted solidly or sitting on a steady horizon-
tal and level surface.
2. Check the building and any supporting furniture for vibration. Ceiling
mounts are often affected by building vibration more than wall mounts.
3. Any external vibration that is affecting the camera will be more apparent
when in tele zoom (zoomed in).
•
The remote control is not functioning
1. Check that the remote control has batteries inside and that they have suffi-
cient charge.
2. Check that the remote control and camera’s IR addresses match. By default,
the remote and camera are assigned IR address 1.
3. Ensure that the OSD menu is not open. Exit the menu to regain control. If no
operations are performed, the menu will automatically close after 30 seconds
and the control will be regained.
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