Frequently Asked Questions
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Micro SD card does not display or cannot read.
·Make sure using class 10 (on or above) Micro SD card.
·Format Micro SD card in dash cam before using.
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Cannot power on or crash.
·Check the power connection ensure the indicator light of car charger turns
on, connect to the camera charging about 30 minutes.
·Remove the Micro SD card and reset the camera, then press power button
power on the camera.
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Automatically stops recording when recording.
·Check whether the video recorded in the camera playback mode is fully
protected.
·Make sure cycle recording function has been set, and Micro SD card has
been formatted.
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The camera preview screen has horizontal streak interference.
·According to the local power supply frequency, set the corresponding
50HZ or 60HZ.
·It is a normal phenomenon that in the event of generator power generation
may lead to horizontal streak more obvious.
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When computer plays recorded videos, the video is not coherent.
·Copy the recorded videos from Micro SD card to the computer hard drive.
·Replace the Micro SD card according to the actual situation.
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Time cannot be saved, the time cannot be set.
·If the battery out of power, the power has been exhausted and not
connected to the car charge system, time will be restored to factory settings,
the battery should be fully charged and then re-set it.
·If the problem remains, it is the battery is broken, need to contact the dealer
to replace the battery.
›
The recorded video is fogged.
·Check the lens film is take off, or the lens or windscreen of vehicle may not
clean. If the problem remains, try to restart the camera. The problem is
still not resolved, then please contact our authorized dealers.
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When connect to Wi-Fi the camera temperature rise up is normal phenomenon.
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