Trouble
Possible cause
Solution
Dome can
do self-
testing
but can
not be
controlled
The dome can
be controlled
but the opera-
tion is not
smooth
1. Chage the address and baud rate of contro-
ller or dome
2. Adjust the + and -connection of Rs485
3. Make sure the connections are fully seated
4. Change RS485 Bus wires
1. Secure the connection
2. Replace RS485 bus wires
3. Add termination resistors to the
system
4. Install RS485 distributor
RS485Bus troubles shooting
1. The address and baud rate setting
of dome are not in conformity with
those of controller.
2. The + and - connection of RS485
Bus is incorrect
3. Bad connection
4. There are circuit in the RS485
Bus.
1. The RS485Bus is not in good contact with
the connectors
2. One wire of RS485bus is broken
3. The dome is very far from controller
4. There are two many domes connected in the
system
20
Appendix
CALL+”N”+PRESET Show preset
SET+”N”+PRESET Save preset
CALL+”95”+PRESET Enter menu
CALL+”94”+PRESET Restart
CALL+”92”+PRESET Set scan1 Left limit
CALL+”93”+PRESET Set scan1 Right limit
CALL+”97”+PRESET Run scan1
CALL+”98”+PRESET Run tour1
CALL+”99”+PRESET Run scan1
CALL+”62”+PRESET Open IR LED(manual state)
CALL+”63”+PRESET Close IR LED(manual state)
9.Shortcut key:
19
9. Maintenance
(1) Range of warranty
(2) Warranty terms
(3) Shipping
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For the damage and loss which was caused by the user's specifically application, factory won't
bear any risk and responsibility. The factory compensation made by breach of faith, negligence
or tortious won't exceed the amount of the products. The factory won't bear any responsibility
for the special, unexpected and continue damage caused by any other reasons.
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Our company has the final right of explanation for the above terms.
If the products are within the warranty time, the buyer should fill in the warranty card and send
back together with the products.
If the product needs repaired , you can return it to the manufacturer through the supplier or
directly. If you choose the later , please contact us in order to speed up the process. And our
company only undertake the one-way freight from manufacturer to customer after maintenance.
The product will be maintained free for one year.
The product will be obtained the free maintenance service if the same malfunction appears
again within three months.
Malfunction of products caused by force majeure (such as war, earthquake, lightning strike
and so on ), abuse, non- standard operation, change of construction, non-normal wear or accident
are non-free of warranty.
Please prevent from the damage which is caused by heavy pressure , the fierce vibration and
soaks in the process of transportation and storage, which does not belong to the free maintenance
scope.
Please adopt the way of fission package or original package to transport because the product
damage dose not belong to the free maintenance scope if you use the whole packing way , not the
original packing way.
The maintenance services will not be free when the pan/tilt module is disassembled or
serviced by the user voluntarily.
Our company implements the lifetime payable service if the product in malfunction has
surpassed the warranty period.
To the products with defect :if it's in the period of warranty, please fill in the form of warranty
information correctly, describe the trouble in details , and provide the trouble in details , and
provide original sales invoice or its copy.
Maintenance
