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dealer/distributor or contact QuietKat Customer Care at [email protected]
or 970-328-6629.
WARRANTY
Every QuietKat product comes with a one-year limited warranty against manufacturing
defects in materials or workmanship on its frame, battery, controller and motor assembly.
This warranty applies only to the original registered owner of the QuietKat and is not
transferable.
This limited warranty does not apply to normal wear and tear, malfunctions, or failures due
to abuse, neglect, improper repair, improper maintenance, alteration, modification,
accidents, or other improper use.
The one-year warranty on QuietKat’s lithium-ion batteries from the date of original
purchase does not include damage from power surges, use of improper charger, improper
maintenance or other such misuse, normal wear or water damage.
If a component is deemed to be defective or damaged without user error or other improper
use, QuietKat will assist in replacing that part. This includes any parts deemed to have
been damaged in shipping. We will not replace any part deemed to be damaged by the
user.
In the case of a repair or parts replacement under warranty, we will work with the owner
to find a local certified bicycle repair shop to make the necessary fix. QuietKat will also
cover the associated repair labor fees, only if the scope of service is agreed upon prior to
the fix. The owner may also return the unit to QuietKat to make the needed repairs, but
will be responsible for shipping costs each way.
WARRANTY CLAIMS
All claims to this warranty must be made through QuietKat, Inc., and can be submitted to
. Proof of the original purchase may be required with any warranty
request. Before making a claim, please contact our service department at
as there may be a simple fix for the problem. Valid warranty claims
will be processed within one year of the initial purchase.
SHIPPING DAMAGE CLAIMS
Upon delivery, immediately inspect your products for damage. Freight damage claims are
extremely time sensitive, and we will not accept freight damage claims later than 3
business days from delivery. Note any damage to your products on the Bill of Lading
before you and the delivery driver sign-off on the shipment. Take photos of any damage
Summary of Contents for FATKAT 2017
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