Maintenance
To help you maintain your carport in optimal condition, please refer to our suggestions below.
When in use, make sure to brush off dirt and debris and keep away from potentially damaging
objects.
Clean the cover and sidewalls with water and mild detergent (or non-detergent, if applicable)
only.
To prevent your carport from rust and mildew, please clean all disassembled parts and dry them
completely before storing them.
Store the disassembled carport in a cool and dry place and keep away from animals.
Inspect your tent carefully before and after each use. If any rips, tears, or damage is found, stop
using it and email the support team (
or
) with
the
ORDER NUMBER, PART NUMBER, QUANTITY REQUIRED, and ANY PHOTOS (OR VIDEO
CLIPS, IF APPLICABLE)
, we will get back to you in 12 hours.
20
Warning
Restructuring the product without written permission from Quictent in advance would
VOID
the
warranty.
Damages due to improper use in severe weather conditions, including but not limited to high
winds, heavy rain, sleet, snow, etc., will NOT be covered by the warranty.
Warranty
The limited warranty covering the materials and the craftsmanship under normal use and service
conditions takes effect from the purchase date (on the invoice). Please note that the order purchase
proof (order number or shipping information on the shipping carton) is the only valid evidence to
claim for warranty.
Order number
Required parts (name, quantity, and part number)
Quantity required for each part
Pictures (or video clips, if applicable)
12-month
warranty for the Steel Pole, Cover, and Zipper Door.
A
lifetime
warranty for all the small accessories not mentioned above, including the Connectors,
Pegs, Auger Anchors, Foot Bases, etc.
Reminder
In the event that you failed to access your order information online, we strongly advise you to keep the
original packaging and shipping carton(s) because they are treated as a proof of purchase.
1.
To get what you need as soon as possible, we strongly suggest you provide all of the following
information
at your first inquiry:
2.
