Quest Payment Systems QP1 User Manual Download Page 8

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MAINTENANCE

Disconnecting QP1 from the QT720 Payment Terminal

In order to swap the QP1 Printer or QT720 Payment Terminal, you will need to disconnect

the Main cable from the QP1 Printer.

Note: The Main cable must remain connected to QT720 at all times. If returning QT720 for

service, leave the Main cable attached to the QT720.

Disconnect the power at the electrical outlet.

Disconnect the ‘Power’ cable from the back of QP1, then the ‘Phone’ and ‘LAN’

cables. Turn over the QP1 printer and disconnect the ‘COM’ cable by pressing the

plastic tab on the plug and withdrawing the connector from the ‘Interface box’.

Push the large button on the underside of QP1 and slide the 'Interface box'

towards the front of the printer.

Lift the ‘Interface box’ out.

Summary of Contents for QP1

Page 1: ...QP1 Thermal Printer User Guide 152 0005 01...

Page 2: ...Tear bar for manual paper cutting 7 Lid release button 8 Paper roll bucket 9 Paper Feed roller 10 Lid 11 Cable Interface Box release button 12 COM cable IMPORTANT INFORMATION The power supply and all...

Page 3: ...it indicates an error which is preventing normal operation The paper may be jammed or the lid is not closed properly See the Troubleshooting section in this guide for more information on errors Paper...

Page 4: ...of the Main cable as shown and lower it into the recess on the underside of the printer 2 Slide the Interface box toward the back of the printer until it clicks into position 3 Connect the small black...

Page 5: ...0 Payment Terminal Using any other power supply may cause damage fire or electrical shock and void your warranty 1 Connect the DC Jack of the Power supply provided with your QT720 into the DC socket o...

Page 6: ...id release button If the button will not open the lid see the Troubleshooting section in this guide 3 Remove and discard any partial paper roll or empty core 4 Insert the paper roll as shown When the...

Page 7: ...r your convenience the QP1 Printer has an auto cutter that will cut the receipt automatically after printing A small portion of the paper is left uncut gently pull the receipt and the paper will break...

Page 8: ...for service leave the Main cable attached to the QT720 1 Disconnect the power at the electrical outlet 2 Disconnect the Power cable from the back of QP1 then the Phone and LAN cables Turn over the QP...

Page 9: ...re hands Do not use hard tools on the printer head rubber platen and heating element as this may cause damage Do not use organic solvents to clean the printer head such as gasoline acetone etc Cleanin...

Page 10: ...r see the Troubleshooting section in this guide 3 The printer is ready to receive data as soon as it completes the Self Test Storage Do not store the printer in damp places or areas with large tempera...

Page 11: ...or near the end Install a new paper roll See Chapter 1 for instructions The ERROR light is blinking and the printer does not print First check for a paper jam If there is no paper jam and the printer...

Page 12: ...is completely shut Press firmly in the center of the lid near the tear bar then try pressing the release button again Repeat this action repeatedly until the button opens the lid as normal Once open...

Page 13: ...By photo interrupter Head temp sensor By thermistor Operating voltage 12V Peak current For head 2 38A at 13 2V 45 dots For motor 1 47A Max Graphics Variable width and offset Double width and height B...

Page 14: ...ssistance please contact the Quest Support team The standard hours for email and phone support are 9 00am to 5 00pm AEST Monday to Friday excluding National and Victorian public holidays Email support...

Page 15: ...ds repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure You agree that our hardware products will be of acceptable quality if they rema...