·5·
Troubleshooting
Issue
Possible Cause
Solution
Audio from
headphones is
lagging or one side
dropped out
●
Signal interference
from surrounding
enivronment such as
celluar signal tower
and WIFI broadcast
antenna
●
●
Leave the premises to reduce the
interference.
Turn off the headphones and remove
“Bass Boost” list on your mobile device.
Re-initiate the pairing process.
Headphones
cannot be paired
with the mobile
device
●
●
●
The pairing steps
were missed
Previous connected
devices have not yet
disconnected from
the headphones
Battery level is low
●
●
●
Turn off the headphones and go through
the pairing steps again.
Check the Bluetooth setting on the
previous connected device to either trun
off the Bluetooh function or remove
“Bass Boost” from the list of device.
Recharge the headphones.
Caution
Recharge the headphones once every 6 months to prolong the battery life.
Recharge headphones if they are not used for extended periods prior to use.
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