Quantum ValueLoader LTO-2, User Manual

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Chapter 7 Troubleshooting Guide
Troubleshooting Suggestions
66 LTO-2 Half-Height Tape Drive User’s Guide
• If the
Power
LED is not illuminated, check the power connections to
the tape drive
Internal tape drive:
1
Power down the system and reseat the power connector on tape
drive.
2
Power on the system and check the
Power
LED.
3
If the
Power
LED is not illuminated, replace the power connector
attached to the tape drive with one from a known working device
such as a CD-ROM. If the
Power
LED is illuminated, the problem
was with the power connector. Otherwise, the tape drive may be
bad and Technical Support should be contacted.
Desktop tape drive:
1
Turn power off to the tape drive and reseat the AC power cord.
2
Power on the tape drive and check the
Power
LED.
3
If the
Power
LED is not illuminated, use an AC power cord from
a known working device. If the
Power
LED is illuminated, the
problem was with the cable. Otherwise, the tape drive may be
bad and Technical Support should be contacted.
• If the
Power
LED is illuminated, but the tape drive is not recognized
during the SCSI controller scan, use the LEDs to verify that the drive
has passed its Power on Self Test (POST), see table 3 on page 21. If the
tape drive
“LEDs indicate a POST failure, the tape drive may be bad.
Contact Technical Support.”
•
If the tape drive LEDs indicate that the drive
has passed the POST,
check the following connections:
Internal tape drive:
1
Power down the system.
2
Be sure there are no SCSI ID conflicts between the tape drive and
other SCSI devices.
3
Be sure you are using a proper SCSI cable and proper
termination.
4
Check the SCSI cable for bent pins.
5
Try to use SCSI cable from other SCSI controller bus chain if
possible.