Quantum Scalar 50, User Manual

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Preface
StorageCare Guardian
Quantum Scalar 50 User’s Guide xxii
StorageCare Guardian
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StorageCare Guardian
is a remote monitoring and diagnostic solution that
enables Quantum to proactively monitor the health of Quantum
products, use diagnostic data to predict possible failures, and determine
whether or not the problem involves a Quantum product or other critical
component in the environment.
Benefits
StorageCare Guardian
gives the customer added assurance that Quantum
will make sure its products are running optimally to ensure maximum
operational efficiency. Deploying this solution is easy and enables
customers to minimize the costs associated with system downtime and
service issues should a problem arise.
More Reliable Backups Through continuous 24x7x365 monitoring,
StorageCare Guardian
proactively checks Quantum systems for common errors and alerts the
customer when a Quantum product is underperforming. By proactively
identifying red flags, the risk of failed backups and machine downtime
can be mitigated.
Faster Resolution Time
When the system is down,
StorageCare Guardian
provides the necessary
diagnostics data that enables Quantum to identify the root cause and
expedite the problem resolution process. Problems that used to take days
to fix can now be fixed in minutes. When problems require onsite
support, field engineers will have better information along with the right
parts necessary to fix the problem.
StorageCare Guardian allows Quantum to
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• Monitor diagnostic data related to Quantum products
• Receive alarms that notify Quantum of issues at the customer site
• Run diagnostic utilities to more quickly determine the root cause of
issues