Quantum DXi6902, Installation And Configuration Manual

Page: 63 / 64

Troubleshooting 61
DXi6902
Troubleshooting
If you encounter problems while installing or configuring the DXi6902, see Table 6 for
troubleshooting steps.
Table 6 DXi6902 Installation
Troubleshooting
Problem Corrective Action
The system does not power on. Make sure all power cords are connected to a
grounded electrical outlet and the power
switches located on the back of the power
supplies are on.
An error or warning occurs
during Pick to Order (PTO)
configuration indicating there is
a problem with a hardware
component or that the
configuration is not valid.
1 Exit the Service Menu and turn off the Node
by typing shutdown and pressing <Enter> at
the command prompt.
2 Turn off both power switches on the back of
each Array and Expansion module.
3 Make sure all hard drives are inserted
completely and all hard drive latches are
closed.
4 Make sure all memory modules are fully
inserted in the memory slots (see Installing the
Memory Modules on page 15).
5 If present, make sure the optional network
card is securely seated in the PCIe slot (see
Installing the Optional i350 or X520 Network
Card on page 18).
6 Make sure all SAS and power cables are
securely connected to the correct ports (see
Cabling the DXi6902 on page 29).
7 Turn on the system (see Accessing the Service
Menu on page 35).
8 Return to the Pick to Order Menu (see
Performing Pick to Order Configuration on
page 38).
9 Select the Reset PTO option, and perform PTO
configuration again, starting with Step 0.
Note: If you have already performed Step 2 RAID
initialize, you do not need to start RAID
initialization again.