Service
9
DXi6500 and DXi6700 Site Planning Guide
Service
DXi6500 and DXi6700
Warranty
The DXi6500 and DXi6700 warranty includes one year of Quantum’s Bronze Support
Plan. This includes next business day on-site response, 5x9 telephone support, and on-
line resources. This warranty covers the DXi6500 and DXi6700 and all drives, and
includes firmware downloads, telephone support, E-mail Home, and Internet access to
Quantum’s online Customer Support web site. The Quantum Customer Support web site
features online service request processing, Web-based event status tracking, and a
comprehensive Knowledge Base. Quantum’s Knowledge Base gives you 7x24 real-time
electronic access to complete product and support resources and the expertise of
Quantum’s Global Services organization.
•
Customer Replaceable Units (CRUs)
- Power supply module, solid state drive
(64 GB, 2.5”) in carrier, hard disk drive (1TB, 3.5”) in carrier, external SAS cable
•
Field Replaceable Units (FRUs)
- Chassis (Node), chassis (Expansion Module), 4 port
1 GbE NIC, 2 port 10 GbE NIC, 2 port 8 Gb Fibre Channel HBA, RAID controller, DDR3
memory module, battery backup module (BBU), internal SAS cable (Node), internal
SAS cable (Expansion Module), DVD-ROM drive, 80mm chassis fan (internal center),
80mm chassis fan (rear exhaust)
Note:
The above lists may not be comprehensive. For additional information on FRUs,
please contact your Quantum sales representative.
Service Package
Upgrades
Quantum’s Global Services organization is geared towards delivering the fastest possible
response and root cause resolution, helping you maximize your backup investments,
better manage processes, and make the best use of your resources. We ensure total
customer satisfaction by providing comprehensive, responsive services on a worldwide
basis.
A variety of support options are available to you via Quantum’s tiered hardware support
plans to meet a range of budget and availability requirements. Quantum’s Support
Plans include
Next Business Day Gold
(Next Business Day Onsite, 7x24 Phone Support),
Gold
(7x24x4 Hr on-site, 7x24 phone support), and a customized
Platinum
offering. A
Warranty extension of
Bronze
(5x9xNBD on-site, 5x9 phone support) is also an option
for the second and third year of ownership. Features of these plans include: 24-hour
telephone support, on-site response, access to strategic account management (available
with select service packages), priority call handling, strategically located spares parts,
online resources, and firmware upgrades. For more information on these service plans,
please visit www.quantum.com or contact your Quantum Sales Representative.
Quantum service engineers are available around the world and are deployed to respond
to on-site service demands. In addition, spare part depots are strategically located
around the globe so that service technicians have access to the parts and equipment
necessary to maintain or repair your DXi6500 and DXi6700.
