Quantum DXi4500, User Manual

Page: 193 / 226

Chapter 10: Troubleshooting
Common Problems and Solutions
Quantum DXi4500 User’s Guide 171
Start-up Problems
Table 23 describes problems that can occur during system start-up.
Table 23 Start-up Problems
Problem Corrective Action
FATAL ERROR Unable
to start SNFS!
Message displays. Contact your Quantum Customer Support
representative (see
Getting More
Information or Help on page xx).
FATAL ERROR Unable
to start blockpool!
Message displays. Contact your Quantum Customer Support
representative (see
Getting More
Information or Help on page xx).
Hardware Problems
Table 24 describes corrective actions for problems occurring with the
system hardware.
Table 24 Hardware Problems
Problem Corrective Action
The system does not
power on. Make sure the power cords are connected
to a grounded electrical outlet and the
power switches located on the back of the
power supplies are on. If the problem
persists, contact your Quantum Customer
Support representative to arrange for
service (see
Getting More Information or
Help on page xx).
One power supply is
not functioning. Determine which power supply has failed by
observing the red fault LED on the power
supply. Contact your Quantum Customer
Support representative to arrange for
service (see
Getting More Information or
Help on page xx).