Quantum DXi4500, User Manual

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Chapter 7: DXi4500 Alerts
Service Tickets
130 Quantum DXi4500 User’s Guide
Figure 50 Ticket Details
Ticket details
The Ticket Details area lists the service ticket number, date and time
when the ticket was last accessed (either opened or closed), ticket status
(open or closed), a summary of the problem, and detailed information
about the problem.
Note: The time indicated in the service ticket may not match the
DXi4500 system time.
Most service tickets also include a View Recommended Actions link.
Click the link opens a separate window with recommended steps to
resolve the problem. To close the window, click
x in the upper right
corner.
Note: For information on analyzing service tickets and obtaining
additional information about a reported problem, see
Modifying Service Tickets .
Figure 51 shows a sample Recommended Actions window.