Service
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DXi3500 and DXi5500
Rack Compatibility
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Nearly all standard four-post EIA 19” server racks are compatible with the DXi-Series
rack mount kit. To verify if your rack is compatible with the DXi-Series rack mount kit,
contact your Quantum Sales Representative.
DXi-Series Setup and
Configuration
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After you have installed the hardware, you are ready to configure your DXi-Series
settings. A setup wizard is available through the web based remote management pages to
guide you through all the steps necessary to configure your DXi-Series. The remote
management web pages allow you to reconfigure your DXi-Series at any time.
When you first power on the DXi-Series, the remote management pages display the setup
wizard, which walks you through the initial configuration of the DXi-Series basic
operational settings, including network settings that enable you to access the library from
the web browser.
Required Network Information
: to utilize the remote management pages of the DXi-Series,
you must have an available IP address or a DHCP server to assign an IP address at the
time of installation.
You and other administrative users can always return to the remote management pages to
modify all DXi-Series settings, including network settings. Refer to the DXi3500 and
DXi5500 User’s Guide included on the documentation CD for additional information on
initially configuring your DXi-Series.
Professional Services
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If you should require on-site assistance with installation, Quantum Professional Services
are available on a flat-fee basis. Installation and Professional Services include travel,
lodging, and overhead expenses for one trip. If installation is performed outside of normal
business hours (8-5, M-F), an additional 50% uplift charge will apply. After hours
installation must be negotiated in advance.
Phone support for the installation process is available via the Quantum support number
for your area. Customers in US and Canada may call 1-800-284-5101.
Service
DXi-Series Warranty
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The DXi-Series’s warranty includes one year next business day exchange of Customer
Replaceable Units (CRUs) and one year next business day, on-site replacement of Field
Replacement Units (FRUs). This warranty covers the DXi-Series and all drives, and
includes firmware downloads, telephone support, E-mail Home, and Internet access to
Quantum’s online Customer Support website. The Quantum Customer Support website
features online service request processing, web-based event status tracking, and a
comprehensive Knowledge Base. Quantum’s Knowledge Base gives you 7X24 real-time
electronic access to complete product and support resources and the expertise of
Quantum’s Global Services organization.
• CRUs*: hard drives, cooling fans, power supplies, and battery backup unit (BBU)
• FRUs*: Chassis, back fan (DXi3500 only), Optyon™ Compression card, RAID
controller cards.
*
The above lists may not be comprehensive. For additional information on CRUs and FRUs, please
contact your Quantum sales representative.
