Worldwide End-User
Standard Limited Product Warranty
Rev.23, Effective: June 10, 2008
Page 1 of 6
W00023
The warranty information included in this document applies to products sold to end-users by Quantum or one of its authorized Value-Added
Resellers (VARs) or Distributors. Service contract upgrades to higher response levels are also available for selected products. For additional
warranty details and post-warranty service/support options, please contact your Quantum Authorized Reseller or local Quantum Representative, or
visit http://www.quantum.com/supportoptions.
End User Warranty Periods
Product
Quantum Standard Warranty
Installation Requirements
Quantum ValueLoader, SuperLoader 3.
SuperLoader 3A
One-year 5x9 Phone Support with Rapid Exchange³
Customer Installable
M1500, Quantum SuperLoader
Three-year 5x9 Phone Support with Rapid Exchange³
Customer Installable
M1800
Three-year warranty. First year: On-site 5x9x next business day
response
1
. Second, Third year: 5x9 Phone Support with Rapid
Exchange³ Customer
Installable
PX502
One-year Bronze on-site service: 5x9 next business day
response
1
Customer Installable
M2500, P4000, P7000, PX506, PX510,
PX720
One-year Bronze on-site service: 5x9 next business day
response
1
Quantum or Quantum
authorized service provider
DX30, DX100
Hardware and Software: One-year Bronze on-site service: 5x9
next business day response
1
Quantum or Quantum
authorized service provider
DX3000, DX5000
Guardian One-year On-site
2
: With StorageCare™ Guardian
installed, 5x9 next business day on-site response for the chassis,
raid controllers and Optyon adapters; and Rapid Exchange³ for
the power supplies, fans and disk drives.
Customer Installable
DXi3500, DXi5500
One-year 5x9 next business day CRU replacement and next
business day onsite FRU replacement. Software: 1 Year 5x9
telephone support
Customer Installable
DXi7500
Hardware: One-year Bronze on-site service: 5x9 next business
day response. Software Options: 90 Day 5x9 phone support.
Quantum or Quantum
authorized service provider
DPM5500
Guardian One-year On-site
2
: With Guardian installed, 5x9 next
business day on-site response
1
for the chassis, raid controllers
and Optyon adapters; and Rapid Exchange³ for the power
supplies, fans and disk drives. Software: One-year 5x9 telephone
support Customer
Installable
Scalar 50
One-year Bronze on-site service: 5x9 next business day
response
1
Customer Installable
Scalar i500
One-year next business day CRU replacement and next
business day onsite FRU replacement: 5x9 next business day
response
1
Customer Installable
Scalar i2000, Scalar 10K, Scalar 100
One-year Bronze on-site service: 5x9 next business day
response
1
.
Quantum or Quantum
authorized service provider
Scalar 24
Three-year phone support with FastExchange
Customer Installable
FastStor 2, FastStor 1
One-year phone support with FastExchange
Customer Installable
Pathlight VX 650
Two-year Gold onsite service: 7x24x4 hour response
Quantum or Quantum
authorized service provider
Pathlight VX 450
One-year Bronze on-site service: 5x9 next business day
response
1
Quantum or Quantum
authorized service provider
StorNext, StorNext FX, AMASS
90 Day 5x9 phone support
Quantum or Quantum
authorized service provider
Vision
1 Year 5x9 phone support
Customer Installable
Quantum Encryption Key Manager
(Q-EKM)
Standard warranty is 5x9 phone support. The warranty for Q-
EKM must be aligned with the underlying library warranty. If
purchased with a library at point of sale, the warranty will be one
year. The warranty period for Q-EKM field upgrade will be the
remaining library warranty period or 90 days, whichever is longer.
Quantum or Quantum
authorized service provider
Travan Standalone Tape Drives
Two-year 5x9 Phone Support with Rapid Exchange
3
Customer Installable
1
5x9 next business day target response is available in many regions around the world, but where not available, the warranty is Rapid Exchange. On-site response may
be available at an additional charge. Please consult the Warranty Coverage Territory List at http://www.quantum.com/ServiceableCities for a complete list of areas where
5x9 next business day coverage is available or contact your local Quantum representative for more information.
2
Guardian One-year On-site: With StorageCare™ Guardian installed, 5x9 next business day target response for the chassis, raid controllers and Optyon adapters; and
Rapid Exchange for the power supplies, fans and disk drives.
3
Rapid Exchange: Quantum Reserves the right to choose, at its sole discretion, Rapid Exchange of the whole unit or failing part.
