WARRANTY REPAIRS
Warranty claims must first contact
QuakerBlast's
Service Department to be issued a
pre-authorized repair number (PARN). You will need a copy of your invoice and the
equipment serial number.
If new parts are needed, they will be invoiced to you as normal. Defective parts are to be
sent to us PREPAID for warranty and consideration. If a part is found to be defective, a
credit will be issued to cover the costs of parts and shipping. All work is
to
be
performed at the manufacturers’ place of business when returned PREPAID. This
warranty will not cover labor if warranty work is conducted at the customer’s place of
business. Road service will be charged at the normal rate in these situations.
WARRANTY DOES NOT COVER:
•
Abnormal wear-and-tear: Our warranty covers material and manufacturing defects
only
•
Components or other devices not manufactured by
QuakerBlast
including, but not
limited to gasoline, diesel engines, electric motors, generators, pumps, etc.
•
Pickup and/or delivery of the equipment
•
Rental or replacement equipment during the repair period
•
Overtime labor charges
•
Freight charges for replacement parts (customer responsibility)
•
Travel time or mileage
•
Service calls
•
Transportation of equipment for service
•
Consequential Damage or Liability that occurs as a result of original defect
WARRANTY DOES NOT COVER DEFECTS CAUSED BY:
•
Improper or negligent operation or installation, accident, abuse, misuse, neglect,
unauthorized modifications
•
Improper repairs
•
Neglect
ed
recommended
maintenance/incorrect operation (specified in the Owner/
Operator’s
Manual
•
Unapproved devices or attachments
•
Water sediments, rust corrosion, thermal expansion, scale deposits or a
contaminated water supply or use of chemicals not approved or recommended by
QuakerBlast
Pressure Systems Ltd.
•
Improper voltage, sudden voltage spikes or power transients in the electrical
supply
•
Usage which is contrary to the intended purpose of the equipment
•
Natural calamities or disasters including, but not limited to
:
floods, fires, wind,
freezing*, earthquakes, tornados, hurricanes and lightning strikes
*Includes damage done to components that come in contact with water as a result
of freezing in a non-winterized machine.
service@
quakerblast.
com
1-
877-461-3500
www.
quakerblast
.com
