Quadra-Fire VOYAGEUR GRAND VOYA-GRAND-MBK Owner'S Manual Download Page 23

23

January 20, 2020

7075-208N

VOYAGEUR GRAND Insert ACC

Troubleshooting Guide

With proper installation, operation, and maintenance your wood appliance will provide years of trouble-free service. If 

you do experience a problem, this troubleshooting guide will assist you or a qualified service person in the diagnosis of a 

problem and the corrective action to be taken. 

Start Fire Problems

Possible Cause

Solution

Can not get fire started

 

Excessive smoke or spillage

 

Burns too slowly 

Not enough heat output

Not enough kindling/paper or no 

kindling/paper

Use dry kindling, more paper. Arrange kindling & 

wood for air movement.

Not enough air for fire to ignite

Check for restricted termination cap

Check for blockage of outside air kit (if installed).
Check for flue blockage.
Pre-warm flue before starting fire (refer to Building 

a Fire Section).
Check for adequate vent height (refer to Chimney 

Height Section).

Open window below the appliance towards 

the wind.

Wood condition is too wet, too large Use dry, seasoned wood (refer to Seasoned 

Wood Section).

Bed of coals not established before 

adding wood

Start with paper & kindling to establish bed of coals 

(refer to Building a Fire Section).

Flue blockage such as birds’ nests or 

leaves in termination cap

Have chimney inspected for creosote and cleaned 

by a certified chimney sweep.

Down draft or negative pressure

 

Competition with exhaust devices

Do not use exhaust fans during start-up (refer to 

Negative Pressure Section).

Open window below the appliance towards 

the wind.

Fire burns too fast

Extremely dry or soft wood

Mix in hardwood.
Mix in less seasoned wood after fire is established 

(refer to Wood Fuel Section).

Over drafting

Check for correct vent height; too much vertical 

height creates over drafting.
Check location of vent termination (refer to 

Chimney Termination Requirement Section).

f i r e - p a r t s . c o m

Summary of Contents for VOYAGEUR GRAND VOYA-GRAND-MBK

Page 1: ...hese instructions is not followed exactly a fire could result causing property damage personal injury or death Do not store or use gasoline or other flammable vapors and liquids in the vicinity of thi...

Page 2: ...h firebrick Do not overfire If heater or chimney connector glows you are overfiring Operate only with doors closed Open only to add fuel to the fire Replace glass only with 5mm ceramic available from...

Page 3: ...e 17 Q Clear Space 18 R Negative Pressure 18 S Frequently Asked Questions 19 3 Maintenance and Service 20 A Quick Reference Maintenance Guide 20 B General Maintenance 21 4 Troubleshooting Guide 23 5 S...

Page 4: ...Electronic Components and Glass X Electrical components limited to modules remotes wall switch valves pilots blowers transformers and lights excluding light bulbs X X Molded Refractory Panels Glass L...

Page 5: ...ty o For wood burning products containing a catalyst the catalyst will be warranted for a six year period to the original purchaser at WARRANTY EXCLUSIONS This warranty does not cover the following Re...

Page 6: ...ty o For wood burning products containing a catalyst the catalyst will be warranted for a six year period to the original purchaser at WARRANTY EXCLUSIONS This warranty does not cover the following Re...

Page 7: ...WSPAPER ADD KINDLING LIGHT THE PAPER ADD MORE WOOD REDUCE AIR CONTROL Set to desired heat output LOW HIGH BURN RATE CONTROL Upper Right Corner The appliance is ready for normal operation Warning Risk...

Page 8: ...using Douglas Fir dimensional lumber and data collected during EPA emissions test A range of BTU outputs based on EPA Default Efficiency and the burn rates from the low and high EPA tests using Dougl...

Page 9: ...o UL103 HT or a listed UL 1777 full length six inch 152mm diameter liner must be used Outside Air Kit part OAK ACC must be installed in a mobile home installation Improper installation adjustment alte...

Page 10: ...Glass and other surfaces are hot during operation AND cool down Hot glass will cause burns Do not touch glass until it is cooled NEVER allow children to touch glass Keep children away CAREFULLY SUPER...

Page 11: ...of the following Chimney connector or appliance glowing Roaring rumbling noises Loud cracking or banging sounds Metal warping Chimney fire 2 What To Do if Your Appliance is Over Firing Immediately cl...

Page 12: ...is robbed from the appliance during the drying stage the new load of wood has reduced the chances for a good clean burn For this reason it is always best to burn dry seasoned firewood When the wood i...

Page 13: ...liance warranty NOTE These are approximate settings and will vary with type of wood or chimney draft Due to altitude and other environmental circumstances this operational information is a guideline o...

Page 14: ...paper in the appliance NEVER light or rekindle fire with kerosene gasoline or charcoal lighter fluid the results can be fatal 6 Once the kindling is burning quickly add several full length logs 3 inch...

Page 15: ...in contact with the back of the firebox and even with each other in the front Ceramic Blanket Back of Firebox Baffle Board Baffle Retainer Bracket The baffle boards are FRAGILE Use extreme caution whe...

Page 16: ...late freely around and through woodpile Elevate wood pile off ground to allow air circulation underneath Smaller pieces of wood dry faster Any piece over 6 in 152 mm in diameter should be split Wood w...

Page 17: ...Leave the blower off until the burn is well established i e 30 minutes 6 The blower is equipped with a rheostat speed control The highest blower speed is obtained by turning the rheostat on then adjus...

Page 18: ...he HVAC air handling system Upper level air leaks such as Recessed lighting Attic hatch Duct leaks To minimize the effects of negative air pressure Install the outside air kit with the intake facing p...

Page 19: ...May generate carbon monoxide if burn material other than wood May result in illness or possible death ISSUES SOLUTIONS Odor from appliance When first operated this appliance may release an odor for t...

Page 20: ...chimney cap must be inspected for soot and creosote every two months during the burn season or more frequency if chimney exceeds or is under 14 16 ft 4 3m 4 8m measured from bottom of appliance This w...

Page 21: ...pelled moisture to form creosote The creosote vapors condense in the relatively cool chimney flue of a newly started or a slow burning fire As a result creosote residue accumulates on the flue lining...

Page 22: ...FORE firing the appliance for the first time If not cleaned properly before lighting your first fire the oils can cause permanent markings on the plating After the plating is cured the oils will not a...

Page 23: ...ng a Fire Section Check for adequate vent height refer to Chimney Height Section Open window below the appliance towards the wind Wood condition is too wet too large Use dry seasoned wood refer to Sea...

Page 24: ...hich can only be broken by impact or misuse WARNING Injury Risk Use only glass specified in manual DO NOT REPLACE with any other material Handle glass assembly with care When cleaning glass Glass Asse...

Page 25: ...7 Re install in reverse order Be certain that the hold down bracket s screws are completely seated in the grommets Insert the locating tab in the hold down bracket into the placement slot D Snap Disc...

Page 26: ...erse order Be sure the baffle boards and ceramic blanket are in their proper positions See Figure 15 1 on page 15 Figure 26 1 Figure 26 2 Figure 26 3 Baffle Boards Overlapping Ceramic Blanket The cera...

Page 27: ...side of chamber and remove using a 7 16 socket wrench Figure 27 2 Baffle Protection Channel Bend Back Tabs Use 7 16 Socket Wrench and Remove Channel Nuts Figure 27 2 Figure 27 3 1 2 3 4 4 Slide the tu...

Page 28: ...28 January 20 2020 7075 208N VOYAGEUR GRAND Insert ACC 6 Reference Materials A Service Maintenance Log Date of Service Performed By Description of Service fire parts com...

Page 29: ...29 January 20 2020 7075 208N VOYAGEUR GRAND Insert ACC B Exploded View fire parts com...

Page 30: ...30 January 20 2020 7075 208N VOYAGEUR GRAND Insert ACC C Service Parts fire parts com...

Page 31: ...31 January 20 2020 7075 208N VOYAGEUR GRAND Insert ACC fire parts com...

Page 32: ...32 January 20 2020 7075 208N VOYAGEUR GRAND Insert ACC fire parts com...

Page 33: ...33 January 20 2020 7075 208N VOYAGEUR GRAND Insert ACC fire parts com...

Page 34: ...34 January 20 2020 7075 208N VOYAGEUR GRAND Insert ACC D Accessories fire parts com...

Page 35: ...35 January 20 2020 7075 208N VOYAGEUR GRAND Insert ACC fire parts com...

Page 36: ...ntenance instructions included Read understand and follow these instructions for safe installation and operation Leave this manual with party responsible for use and operation of this appliance We rec...

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