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Quadra-Fire CASTILE Series Owner'S Manual Download Page 25

25

February 5, 2019

7022-515I

CASTILE INSERT

Symptom

Possible Cause

Corrective Action

Convection blower fails to 

start.

#1 snap disc defective.

Blower not plugged in.

Blower is defective.

Control box is defective.

Replace snap disc.

Check that blower is plugged into wire har

-

ness.

Replace blower.

Replace control box.

Exhaust blower fails to 

start or does not shut off.

Blower not plugged in.

Blower is clogged with ash.

Blower is defective.

Control box is defective.

Check that blower is plugged into wire har

-

ness.

Clean exhaust system.

Replace blower.

Replace control box.

Large, lazy flame, orange 

color.  Black ash on glass.

Dirty appliance.

Poor fuel quality, high ash content.

Fire pot clean-out plate not completely 

closed.

Excessive amount of fuel.

Clean appliance

, including fire pot, heat 

exchangers and venting system.  Remove 

stainless steel baffle from firebox to clean 

ash from on top of baffle.  Clean behind rear 

brick panels.  Change fuel brand to pre-

mium.

Check that fire pot clean-out plate is fully 

closed.

Reduce feed rate using feed rate adjustment 

control rod located inside hopper.

Nuisance shutdowns.

Low flame.

Sawdust buildup in hopper.

Feed motor is reversing.

Defective thermocouple.

Defective control box
Fire pot more than 1/2 full

Increase feed by opening feed rate adjust-

ment control rod located inside hopper.

Clean hopper, see 

page 20.

Check for good connections between feed 

motor and wire harness.

Replace thermocouple.

Replace control box.
See 

page 22

 for detailed instructions for 

“High Ash Fuel Content Maintenance”

Appliance calls for heat.

Call light illuminates.

Exhaust blower starts.

No feed or igniter.

Thermocouple is defective or not properly 

plugged in.

Defective control box

Check connections on thermocouple or 

replace if defective.

A flashing yellow light on the control box 

indicates a problem with the thermocouple.

Replace control box.

Hopper lid not closed all 

the way

Switch or magnet is out of adjustment 

(auger will not function)

Close the lid.  If that doesn’t work, adjust or 

replace the switch or magnet

Summary of Contents for CASTILE Series

Page 1: ...or death Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance Do not over fire If appliance or chimney connector glows you are over firing Over firing will void your warranty Comply with all minimum clearances to combustibles as specified Failure to comply may cause house fire HOT SURFACES Glass and other surfaces are hot during operatio...

Page 2: ...instructions du fabricant et des codes locaux pour les précautions requises pour passer une cheminée à travers un mur ou un plafond combustibles et les compensations maximums Inspectez et nettoyez la cheminée fréquemment Ne pas connecter cet appareil à une cheminée servant un autre appareil Utilitsez le système de ventilation de 3 or 4 inch 76 102mm de diametre de type L ou PL Testé à ASTM 1509 04...

Page 3: ... Combustible Materials 9 D Fuel Material and Fuel Storage 9 E Before Your First Fire 10 F Filling the Hopper 10 G General Operating Information 10 H Starting Your First Fire 11 I Fire Characteristics 11 J Feed Rate Adjustment Instructions 11 K Ignition Cycles 12 L Insert Removal 12 M Restarting the Appliance 12 N Clear Space 12 O Thermostat Controls 13 P Thermostat Setup Options 13 Q Thermostat Op...

Page 4: ...ctronic components and glass X X X Factory installed blowers X Molded refractory panels X Ignition Modules X Firepots burnpots mechanical feeders auger assemblies X Vent Free burners Vent Free ceramic fiber logs Aluminized Burners X X Castings and Baffles 6 years 3 years X Catalyst limitations listed 7 years 3 years X X Manifold tubes HHT chimney and termination 10 years 1 year X Burners logs and ...

Page 5: ...anging a warranty call Travel and shipping charges for parts are not covered by this warranty Limited Catalyst Warranty o For wood burning products containing a catalyst the catalyst will be warranted for a six year period as follows if the original o From 37 to 72 months a pro rated credit will be allowed against a replacement catalyst and labor credit necessary to install Amount of Time Since Pu...

Page 6: ...to water or weather damage which is the result of but not limited LIMITATIONS OF LIABILITY have other rights which vary from state to state EXCEPT TO THE EXTENT PROVIDED BY LAW HHT MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE ...

Page 7: ...llet appliances sold after May 15 2015 This pellet insert needs periodic inspection and repair for proper operation It is against federal regulations to operate this pellet insert in a manner inconsistent with operating instructions in this manual EPA Certification 940 14 EPA Certified Emissions 1 8 grams per hour LHV Tested Efficiency N A HHV Tested Efficiency N A EPA BTU Output 8 500 to 28 200 h...

Page 8: ...ance Modification of the appliance Installation other than as instructed by Hearth Home Technologies Installation and or use of any component part not approved by Hearth Home Technologies Operating appliance without fully assembling all components Operating appliance without legs attached if supplied with appliance Do NOT Over fire If appliance or chimney connector glows you are over firing Any su...

Page 9: ...Always burn dry fuel Burning fuel with high moisture content takes heat from the fuel and tends to cool the appliance robbing heat from your home Damp pellet fuel can clog the feed system WARNING Fire Risk Do not operate appliance before reading and understanding operating instructions Failure to operate appliance properly may cause a house fire A Fire Safety To provide reasonable fire safety the ...

Page 10: ...lame height feed rate may need adjusting occasionally Performance Higher ash content requires the ash drawer to be emptied more frequently Hardwoods require more air to burn properly Premium wood pellets produce the highest heat output Burning pellets longer than 1 1 2 inches 38mm can cause an inconsistent fuel feed rate and or missed ignitions Changing to Different Fuel Type Empty the hopper of t...

Page 11: ...l switch to the desired setting J Feed Rate Adjustment Instructions The feed adjustment control rod is factory set and should be adequate for most fuels The control rod will slide by only loosening the wing screw However if the flame height is too high or too low you will need to adjust the feed rate Wait until the appliance has been burning for 15 minutes before making your adjustments and allow ...

Page 12: ...othing furniture or draperies Maintain a minimum clearance of 3 feet 914mm in front of appliance WARNING Fire Risk Keep combustible materials gasoline and other flammable vapors and liquids clear of appliance WARNING Do NOT store flammable materials in the appliance s vicinity DO NOT USE GASOLINE LANTERN FUEL KEROSENE CHARCOAL LIGHTER FLUID OR SIMILAR LIQUIDS TO START OR FRESHEN UP A FIRE IN THIS ...

Page 13: ...rt with item 01 and is advanced to each following item by a single press of the NEXT button The options for each item are changed using the UP or DOWN buttons ITEM 01 CLK CLOCK FORMAT 12Hr default This displays the clock times using standard AM and PM values 24Hr This displays the clock times using the military time format example 22 00 hours without using AM or PM ITEM 02 TMP TEMPERATURE SCALE F ...

Page 14: ...or DOWN The temporarily changed set temperature will return to the programmed value stored in memory when start time of the next upcoming scheduled event is reached MORN DAY EVE OR NITE While the temporary changed set temperature is in effect the word OVERRIDE will be shown on the display screen To cancel move TEMPERATURE switch to OFF and back to HEAT again TEMPERATURE HOLD Temperature hold is us...

Page 15: ...utton may remedy this behavior The temperature programs are not erased when a hardware reset is performed however the clock will have to be changed to match the current day and time Figure 15 1 COPY PROGRAM FEATURE Using similar instructions as SET TEMPERATURE PROGRAMS the COPY button will allow a whole day of set program events to be copied to another day 1 Move TEMPERATURE switch to HEAT as well...

Page 16: ...d from the back half by using the tabs on the top edge of the thermostat housing Figure 16 1 Figure 16 1 Figure 16 2 Full battery icon Figure 16 3 Low battery icon When installing new batteries it is recommended using only brand new AA size alkaline batteries Please verify the polarity markings shown in the battery compartment before adding batteries to the compartment When finished line up the fr...

Page 17: ...e operation or longevity of your insert 2 Ash buildup on glass 2 This is normal Clean the glass 3 Glass has turned dirty 3 Excessive build up of ash The lower burn settings will produce more ash the higher burn settings produce less The more it burns on low the more frequent cleaning of the glass is required 4 Fire has tall flames with black tails and is lazy 4 The feed rate needs to be reduced or...

Page 18: ...rning Alternate Fuels Every 1 bag OR X Glass When clear view of fire pot becomes obscured OR X Heat Exchanger Drop Tube Every 1 ton of fuel OR X Hopper Every 1 ton of fuel or when changing fuel types OR X Venting System More frequently depending on the fuel type OR X This pellet insert has a manufacturer set minimum low burn rate that must not be altered It is against federal regulations to alter ...

Page 19: ... in this section for more details on fuels with high ash content 2 Cleaning Fire pot with Cleaning Rod Fire pot Clean Out Tool Frequency Daily or more often as needed By Homeowner a The appliance must be in complete shutdown and cool and the exhaust blower off If you are just cleaning the fire pot there is no need to unplug the insert b Pull fire pot cleaning rod OUT and IN a couple of times to he...

Page 20: ...haust blower is off b A more thorough cleaning is needed to remove the excess ash that is left behind from the use of the cleaning rods for the heat exchanger tubes c The ash will be resting on the back of the baffle This will require removing the cast baffle Please refer to page 35 for a detailed explanation of removing the baffle 8 Cleaning the Exhaust Path Frequency Every 25 bags or monthly or ...

Page 21: ...r view of the fire pot is obscure By Homeowner a Appliance must be completely cool before cleaning glass b Use a damp paper towel or any non abrasive glass cleaner Wipe off with dry towel 12 Door Latch Inspection Frequency Prior to heating season By Homeowner The door latch is non adjustable but the gasket between the glass and firebox should be inspected periodically to make sure there is a good ...

Page 22: ...hown in Figure 22 2 The correct flame size when good quality premium pellet fuel is burned is shown in Figure 22 3 If the ash buildup exceeds the half way point in the fire pot IMMEDIATE ATTENTION AND CLEANING IS REQUIRED C Soot or Creosote Fire Awareness The chimney should be inspected periodically during the heating season to determine if a creosote build up has occurred If a significant layer o...

Page 23: ...Call light on No fire Partially burned fuel in fire pot Fire pot clean out plate not closed Fire pot is dirty missed ignition Check that fire pot clean out plate is fully closed Clean fire pot Make sure there is no clin ker in the fire pot See page 19 Clinkers may have to be broken up with fire pot clean out tool or other means Call light on No fire Unburned pellets in fire pot Fire pot clean out ...

Page 24: ...oss of vacuum Empty hopper of fuel Use a wet dry vacuum cleaner to remove remaining fuel from hopper including feed tube Check feed chute for obstructions Loosen 2 screws and jiggle feed assembly Check that set screw is tight on feed spring shaft at end of feed motor Check connections on feed motor replace if defective No call light Appliance does not begin start sequence Thermostat not set to a h...

Page 25: ... panels Change fuel brand to pre mium Check that fire pot clean out plate is fully closed Reduce feed rate using feed rate adjustment control rod located inside hopper Nuisance shutdowns Low flame Sawdust buildup in hopper Feed motor is reversing Defective thermocouple Defective control box Fire pot more than 1 2 full Increase feed by opening feed rate adjust ment control rod located inside hopper...

Page 26: ...are purple white and the wires from the blower are black f The blower is held in place with a wing screw g Re install in reverse order A Blower Replacement 1 Combustion Exhaust Blower Replacement a If you have adequate clearance you will not have to remove the panel set and disconnect flue if not then you will have to remove the panel set and disconnect the flue b Pull appliance out onto the heart...

Page 27: ...igure 27 4 6 The baffle does not completely cover the top of the firebox There is an opening on the left as shown in Figure 27 5 Tabs Figure 27 4 Figure 27 5 B Baffle Brick Replacement 1 Follow proper shutdown procedures in Section 10 2 The top baffle has a hook on the bottom left side that rests on the top lip of the cast brick There is a tab on the bottom right side that hooks into the side brac...

Page 28: ...28 February 5 2019 7022 515I CASTILE INSERT Figure 28 2 Figure 28 3 Figure 28 4 Lift brick pull forward at an angle and drop down into notches Figure 28 1 Re installing Baffle Brick Set Cont d ...

Page 29: ... igniter wires are clear of any movement i e ash drawer fire pot cleaning rod cleaning slide plates etc 5 Re install the ash drawer and then re install the side panel and re connect the power E Glass Replacement 1 Open the face and remove door from the appliance by lifting door off of hinge pin and lay on a flat surface face down 2 Using a screwdriver tap the bottom of the rope retainer rod to pus...

Page 30: ...ight will automatically start blinking 6 blinks every 10 seconds for 60 seconds depending upon setting and then will stop E NOTE Do NOT open the control box This will void the warranty If you need to plug in or remove the control box you must first unplug the appliance 7 Heat Exchangers The heat exchangers transfer heat from the exhaust system into convection air There are 2 clean out rods located...

Page 31: ...curs the snap disc with automatically reset itself 19 Snap Disc 3 Burn Back Protector 250 F Snap disc 3 is mounted on the back of the auger tube in the center of the appliance and has a reset button To access it remove the right side panel If the fire tries to burn back into the feed system or push exhaust up the feed tube this snap disc will shut the entire system off This disc must be manually r...

Page 32: ... RIGHT SIDE Control Box Junction Box Reset Button Heat Output Switch Power Cord Outlet Thermostat Block Fuse Red Call Light R ed G reen Am ber Light Blue Light Firepot Cleaning Rod Cleaning Rods 10 Heat Exchanger Tubes Feed Motor Combustion Blower Vacuum Switch Convection Blower Leveling Bolt B Component Locations ...

Page 33: ...33 February 5 2019 7022 515I CASTILE INSERT C Service and Maintenance Log Date of Service Performed By Description of Service ...

Page 34: ...34 February 5 2019 7022 515I CASTILE INSERT Date of Service Performed By Description of Service ...

Page 35: ...ng Manufacturing Date Active Castile Insert B Castile Pellet Insert CASTILEI MBK CASTILEI PMH CASTILEI CSB CASTILEI CWL Feb 2011 Thru June 2011 Part number list on following pages 1 2 3 4 8 9 7 6 5 10 11 12 13 14 15 16 17 18 19 22 23 24 25 36 26 20 21 27 28 29 30 31 32 37 34 35 02 19 D Exploded Drawings ...

Page 36: ... 6 Side Matte Black 414 0050BK Mahogany SRV414 0050PMH Sienna Bronze SRV414 0050CSB 7 Glass Assembly Side 1 Piece 5 7 8 in W x 9 in H Interchangeable SRV414 5380 Y Gasket Channel 1 8 x 1 1 4 10 Ft 7000 377 10 Y 8 Backer Side Window Interchangeable 414 0280 9 Door Hinge Assembly SRV7022 012 Y Hinge Door Male SRV450 2810 10 De ector Bottom Airwash 413 0680 11 Baf e Assembly 7001 034 Y 12 Door Rope 7...

Page 37: ...Hinge Female SRV450 2910 23 5 Glass Assembly w gasket 17 1 4 W x 11 5 8 H Pre 00702302482 SRV7001 038 Y Post 00702302482 SRV7021 032 Y Gasket Tadpole 10 Ft 842 5130 Y Tape 1 2 x 1 16 10 Ft 240 0290 10 Y Tape Door Corner SRV7027 227 Y 23 6 Retainer Rope SRV7001 192 Y 24 Vacuum Switch SRV7000 531 Y 25 Corner Post SRV7022 104 26 Bolt GRD 2 Tap 3 8 x 4 223 0140 27 Snap Disc 110 20 1 SRV230 1220 Y 28 F...

Page 38: ...pter Assembly SRV414 5850 33 Blower Retainer SRV7058 148 34 Snap Disc 2 SRV7000 268 Y 35 Snap Disc Manual Reset 3 SRV230 1290 Y 36 Convection Blower 150 CFM 812 4900 Y 37 Feed Adjustment Plate SRV7022 119 38 1 Firepot Pull Rod Assembly 414 5270 Y Spring Firepot 200 2050 Washer 1 4 Sae Pkg of 24 28758 24 Y 38 2 Thermocouple Cover Pkg of 10 812 4920 Y 38 3 Thermocouple Clamp SRV7001 203 Y 38 4 Therm...

Page 39: ...wer Cord 812 1180 Y Harness Thermostat Wire SRV230 0810 Fuse 7 Amp Junction Box Pkg of 10 812 0380 10 Y Hose Vacuum 5 32 Id 3 Ft SRV240 0450 Y Hopper Lid Magnetic Switch SRV7000 375 Y Reset Button Assembly SRV7000 040 Wire Harness Hopper Switch SRV414 1220 Y OPTIONAL ACCESSORIES Adjustable Hearth Support 12 x 50 2 10 H ADJSPT 12 Damper 3 Inch Tall Vertical Installs Only PEL DAMP3 Y Damper 4 Inch T...

Page 40: ...Programmable PROG STAT Trim Cast Matte Black 811 0930 Footer Left 414 7090MBK Footer Right 414 7100MBK Header 414 7110MBK Trim Leg Left 414 7120MBK Trim Leg Right 414 7130MBK Trim Cast Mahogany 811 0960 Footer Left 414 7090PMH Footer Right 414 7100PMH Header 414 7110PMH Trim Leg Left 414 7120PMH Trim Leg Right 414 7130PMH Trim Cast Sienna Bronze TR CAST CSB Footer Left 414 7090CSB Footer Right 414...

Page 41: ...eveling Bolt Pkg of 25 220 0080 25 Y Nut Capped Push 1 4 Pkg of 24 7000 157 24 Y Nut Ser Flange Small 1 4 20 Pkg of 24 226 0130 24 Y Nut Wing 8 32 Pkg of 24 226 0160 24 Y Screw Flat Head 1 4 20 Pkg of 24 7000 130 24 Y Screw 1 4 20X3 8 Phillips Button Head Pkg of 24 7000 401 24 Y Screw Flat Head Philips 8 32X1 2 Pkg of 12 220 0490 12 Y Screw Machine Screw 1 4 20X5 8 Pkg of 24 220 0440 24 Y Screw Pa...

Page 42: ...te purchased installed _________________________________________________________________________ Serial Number ____________________________________ Location on appliance ___________________________ Dealership purchased from ________________________________________ Dealer phone _1 _____ _____ ______ Notes ________________________________________________________________________________________ _____...

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