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Product not purchased from an Authorised Dealer/Distributor within the region of the claim (ie parallel imports or grey
market products)
Accidental damage or faults caused by commercial use, acts of God, incorrect installation, incorrect connection, incorrect
packaging, misuse or careless operation or handling which is not in accordance with the user instructions.
Equipment that has been operated in conjunction with unsuitable, inappropriate or faulty apparatus.
Repairs, alterations or modifications carried out by parties other than QUAD or its authorised service partners.
Damage in transit that cannot be attributable to the fault of QUAD, the authorised distributor or dealer (ie. claims
otherwise covered by transit insurance.)
Faults relating to abnormal or inappropriate power supply voltage or power surges.
Faults relating to extremities in temperature, exposure to heat, water or other liquids, insects, excessive moisture, sand,
chemicals, battery leakage or any other contaminants.
Any force majeure events, including but not limited to any acts of God, fire, lightning, typhoon, storm, earthquake,
hurricane, natural disaster, tsunami, flood, war, riot, public disturbance.
Any other causes beyond the reasonable control of either QUAD and its Authorised Distributor.
Please note items purchased before 1st Jan 2021 are not eligible for the extended warranty claim.
How to Claim
To obtain warranty service please contact the authorised dealer from which you purchased this product and present the
limited warranty certificate offered upon registration of your product’s extended warranty offer.
Do not dispatch goods without the prior agreement of the dealer distributor or authorised service centre.
If asked to return products for inspection and or repair, please pack carefully preferably in the original carton or packaging
affording an equal degree of protection and returned via insured, trackable courier service.
The authorised dealer or distributor will offer full return details and instructions. However, please note if unsuitable
packaging is used the warranty may be deemed void due to improper action in return.
QUAD or the authorised distributor, dealer or service centre may make a charge for the supply of new packaging for the
return of the repaired item. Please note, insurance is recommended as goods are returned at the owner’s risk. Authorised
distributors or service centres can not be held liable for loss or damage in transit. insurance and freight charges on the
return journey will be paid for by QUAD, authorised dealer, distributor or service centre if corrective work proves to be
necessary.
In the event of ‘no-fault found’ or ‘no repair necessary’, the return shipping charge will be the responsibility of the owner.
Repairs
All repairs will be carried out by the appointed distributor (or locally appointed service centre). Repairs handled or
processed without authorisation or approval of the appointed representative will be excluded from this limited warranty.
Please note, QUAD is not able to supply parts or replacement items to any other entity than the official distributor or
authorised service centre.
Other than the warranty and services set out in this warranty, to the fullest extent permitted by law, QUAD shall not be
liable to you and/or any third party or entity whatsoever for:
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Any loss, damages and/or malfunction caused to any product(s) which is/are connected to any of the products
covered by this warranty.
Any damages, loss and liability, whether direct, indirect, incidental, consequential special, punitive or otherwise,
howsoever caused by, arising out of or otherwise, in relation to the installation, delivery, use, service, repair,
replacement and/or maintenance of the product;
Any damages, loss and liability under this warranty in respect of any act, omission, or negligence of any of their
technicians, employees, agents, representatives or independent contractors relating to the actual or purported
performance of any of the obligations under this warranty.