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Recovering Unintentionally Removed Healthy Drives

The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, or RAID 6
volume to degraded mode, or an inactive RAID 0 and JBOD configuration to normal.

Disk Volume

RAID Recovery Support

Maximum Number of Removed Drives

Single

No

N/A

JBOD

Yes

1

RAID 0

Yes

1

RAID 1

Yes

1

RAID 5

Yes

2

RAID 6

Yes

3

RAID 10

No

N/A

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

http://docs.qnap.com

Helpdesk

http://helpdesk.qnap.com

Downloads

http://download.qnap.com

Community Forum

http://forum.qnap.com

TS-932X User Guide

Troubleshooting

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Summary of Contents for TS-932X Series

Page 1: ...TS 932X TS 932X User Guide Document Version 1 03 04 2018 ...

Page 2: ...TS Installation 22 Installing QTS Using Qfinder Pro 22 Installing QTS Using the Cloud Key 24 4 Basic Operations Power Button 26 Reset Button 26 USB One Touch Copy Button 26 LEDs 27 Beep Alarm 28 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 29 Hot swapping Failed Drives 29 Recovering Unintentionally Removed Healthy Drives 30 Support and Other Resources 30 6 Glossary CloudK...

Page 3: ...CE Notice 40 SJ T 11364 2006 41 2 ...

Page 4: ... that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing a task or configuring settings Warnings...

Page 5: ...ty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications Component TS 932X Ordering Information Ordering P N TS 932X 2G TS 932X 8G Processor CPU Annapurna Labs Alpine AL 324 quad core ARM Cortex A57 1 7GHz processor Architecture 64 bit Encryption engine AES 256 Memory Pre installed memory 2 GB RAM 1 x 2 GB ...

Page 6: ...Copy button with this port Rear 1 x USB 3 0 Type A Rear 2 x USB 2 0 Type A Audio 1 x 3 5 mm line out jack 1 x speakers Note You cannot use the speakers and the line out jack simultaneously Interface Buttons Power USB One Touch Copy Reset Dimensions Form factor Tower Dimensions H x W x D 224 7 x 182 7 x 223 6 mm 8 8 x 7 2 x 8 8 in Net weight 3 53 kg 7 78 lbs Other Power supply unit 120W 100 240V AC...

Page 7: ... not touch the fans while the NAS is connected to a power source Operating temperature 0 to 40 C 32 to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Security slot Kensington security slot Package Contents Item Quantity TS 932X NAS 1 AC power adapter 1 Power cord 1 Ethernet cable 2 Screws for 2 5 inch drives 24 Screws for 3 5 inch drives 32 Quick ...

Page 8: ...t 1 Status LED 5 Power button 2 LAN LED 6 USB One Touch Copy button 3 USB LED 7 USB 3 0 One Touch Copy port 4 Drive LEDs Rear Panel No Component No Component 1 Reset button 6 Kensington security slot TS 932X User Guide Product Overview 7 ...

Page 9: ...ty 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface with no exposure to direct sunlight liquids and chemicals Hardware and peripherals Storage drives For details on compatible drives go to https www qnap com compatibility Network cable Tools Phillips 1 or 2 screwdriver Anti static wrist strap Setting Up the NAS 1 Place your NAS device in an environment that meets the requirements ...

Page 10: ...lling 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Trays Installing Solid State Drives on Solid State Drive Trays 3 Connect the power cord and all applicable cables 4 Power on the NAS 5 Install QTS For details see QTS Installation 6 Log on to QTS TS 932X User Guide Product Overview 9 ...

Page 11: ...5 inch hard drives and 2 5 inch solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the drive tray a Slide the lock down b Pull the tray handle outward c Pull the tray out 3 Install a drive on the tray a Remove the faste...

Page 12: ... on the sides of the drive are aligned with the holes on the sides of the tray c Attach the fastening panels to lock the drive to the tray d Optional Attach the screws to further secure the drive TS 932X User Guide Installation and Configuration 11 ...

Page 13: ...the drive bay b Push the handle c Slide the lock up 5 Power on the NAS Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive TS 932X User Guide Installation and Configuration 12 ...

Page 14: ...o components 1 Power off the NAS 2 Remove the drive tray a Slide the lock down b Pull the tray handle outward c Pull the tray out 3 Install a drive on the tray a Remove the right fastening panel from the drive tray TS 932X User Guide Installation and Configuration 13 ...

Page 15: ...he drive are aligned with the holes on the bottom of the tray c Attach the screws to lock the drive to the tray 4 Load the tray into the bay a Slide the tray into the drive bay b Push the handle c Slide the lock up TS 932X User Guide Installation and Configuration 14 ...

Page 16: ...g a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the drive tray a Slide the lock to the right b Pull the tray handle outward c Pull the tray out TS 932X User Guide Installation and Configuration 15 ...

Page 17: ...ector on the drive with the opening at the end of the tray b Place the drive on the tray 4 Load the tray into the bay a Slide the tray into the drive bay b Push the handle c Slide the lock to the left TS 932X User Guide Installation and Configuration 16 ...

Page 18: ...the module is installed in slot 1 Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Unplug the power cord from the electrical outlet 3 Disconnect all cables and attached devices 4 Remove drive trays 1 to 5 a Slide ...

Page 19: ...d Repeat the process for the remaining trays 5 Place the NAS on its left side TS 932X User Guide Installation and Configuration 18 ...

Page 20: ...multaneously to release the module b Hold the module by the edges and then carefully slide it out of the slot Warning Attempting to remove a module that is not completely released may damage the module and the motherboard TS 932X User Guide Installation and Configuration 19 ...

Page 21: ...dge in the slot b Insert the module into the slot c Verify that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 8 Place the NAS in its normal upright position TS 932X User Guide Installation and Configuration 20 ...

Page 22: ...b Push the handle c Slide the lock up d Repeat the process for the remaining trays 10 Connect all cables and external attachments 11 Power on the NAS 12 Verify that the module is recognized by the NAS a Log on to QTS as administrator TS 932X User Guide Installation and Configuration 21 ...

Page 23: ...Scan the QR code on the NAS Log into your myQNAPcloud account Use CloudLink to remotely access your NAS Complete the steps in the Smart Installation Guide wizard For details see Installing QTS Using the Cloud Key Computer or mobile device Network cable myQNAPcloud account CloudKey Installing QTS Using Qfinder Pro Warning Installing QTS deletes all data on the drives Back up your data before procee...

Page 24: ...s connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 10 Click Next 11 Select Obtain an IP address automatically DHCP 12 Click Next 13 Select the types of devices that you will use to access shared folders on the NAS 14 Click Next 15 Configure the disk settings a Select a volume type b Select the disks that you want to use to create a RAID group c...

Page 25: ...page to complete the installation after creating an account 6 Specify the myQNAPcloud device name for the NAS Note The myQNAPcloud device name is used when remotely accessing the NAS 7 Optional Select CloudLink Note CloudLink allows you to remotely access the NAS without having to configure port forwarding on your router You can remotely access the NAS by logging into QTS or by using mobile apps Y...

Page 26: ...ress automatically DHCP 16 Click Next 17 Select the types of devices that you will use to access shared folders on the NAS 18 Click Next 19 Configure the disk settings a Select a volume type b Select the disks that you want to use to create a RAID group c Optional Select a RAID type Note The Smart Installation Guide automatically selects the optimal RAID type based on the number of the selected di...

Page 27: ...ings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data ...

Page 28: ...e disk volume has reached its full capacity The disk volume is about to reach its full capacity The system fan is not functioning An error occured when accessing read write the data A bad sector is detected on the hard drive The NAS is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NA...

Page 29: ...opying data to or from the USB device connected to the front USB port Beep Alarm Duration Frequency Description Short beep 0 5 seconds 1 The NAS is starting up The NAS is shutting down software shutdown The user pressed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long be...

Page 30: ...ions RAID 1 One member drive fails RAID 5 One member drive fails RAID 6 One or two member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Manager Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the NAS 6 Wait for 20 seconds or until the NAS beeps twice 7 Remove the...

Page 31: ...ode or an inactive RAID 0 and JBOD configuration to normal Disk Volume RAID Recovery Support Maximum Number of Removed Drives Single No N A JBOD Yes 1 RAID 0 Yes 1 RAID 1 Yes 1 RAID 5 Yes 2 RAID 6 Yes 3 RAID 10 No N A Support and Other Resources QNAP provides the following resources Resource URL Documentation http docs qnap com Helpdesk http helpdesk qnap com Downloads http download qnap com Commu...

Page 32: ... complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system TS 932X User Guide Glossary 31 ...

Page 33: ...n QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any i...

Page 34: ... this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ge...

Page 35: ... the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licen...

Page 36: ...e not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of t...

Page 37: ...ccurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the abi...

Page 38: ... covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless...

Page 39: ... such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sourc...

Page 40: ... published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed...

Page 41: ...e harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocat...

Page 42: ...灯管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS 932X User Guide Notices 41 ...

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