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TS-x83XU User Guide

Troubleshooting

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Summary of Contents for TS 83XU Series

Page 1: ...TS x83XU TS 1683XU RP TS 2483XU RP User Guide Document Version 3 18 02 2019 ...

Page 2: ...nstallation 19 Hot swapping Redundant Power Supplies 20 Removing Expansion Cards 22 Installing Expansion Cards 26 Rail Kits 31 Replacing Memory Modules 31 QTS Installation 36 Installing QTS Using Qfinder Pro 36 Installing QTS Using the Cloud Key 37 4 Basic Operations Power Button 39 Reset Button 39 LEDs 39 Audio Alert 41 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 42 Hot...

Page 3: ...Limited Warranty 45 Disclaimer 45 BSMI Notice 45 CE Notice 46 FCC Notice 46 GNU Public License 46 SJ T 11364 2006 54 VCCI Notice 54 2 ...

Page 4: ...s that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings...

Page 5: ...caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Ordering P N CPU Memory Power supply TS 1683XU RP E2124 16G Intel Xeon E 2124 16 GB Redundant TS 2483XU RP E2136 16G Intel Xeon E 2136 16 GB Redundant Component TS 1683XU RP TS 2483XU RP Processor CPU Intel Xeon E 2124 Intel Xeon E 2136 Frequency 4 co...

Page 6: ...ard is pre installed on PCIe 2 0 slot 5 Tip For the list of compatible expansion cards go to https www qnap com compatibility USB ports 2 x USB 3 1 Gen 2 10Gbps Type C 5V 3A 4 x USB 3 1 Gen 2 10Gbps Type A 5V 1A Interface Buttons Power Reset Dimensions Form factor 3U Rackmount 4U Rackmount Dimensions H x W x D 130 x 481 x 573 5 mm 5 12 x 18 94 x 22 56 in 176 15 x 481 04 x 672 02 mm 6 94 x 18 94 x ...

Page 7: ...s tested at a bystander position which is within one meter of the NAS The test NAS operated at low speed with the maximum number of drives installed Fans System 4 x 92 mm 12V DC Warning To avoid potential injury or damage to components do not touch the fans while the NAS is connected to a power source Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidit...

Page 8: ...Quick Installation Guide QIG 1 Components Front panel TS 1683XU RP TS 2483XU RP No Component No Component 1 Power button 4 Expansion unit LED 2 Status LED 5 Drive LEDs 3 LAN LED TS x83XU User Guide Product Overview 7 ...

Page 9: ... RJ45 9 PCIe 2 0 slot 1 x4 3 Ethernet port 1 GbE RJ45 10 Power supply unit 1 4 Ethernet port 2 GbE RJ45 11 Power supply unit 2 5 Ethernet port 6 10 GbE SFP 12 USB 3 1 Gen 2 Type C ports 6 Ethernet port 5 10 GbE SFP 13 USB 3 1 Gen 2 Type A ports 7 PCIe 3 0 slot 3 x4 14 Reset button TS x83XU User Guide Product Overview 8 ...

Page 10: ...P 10 USB 3 1 Gen 2 Type A ports 3 PCIe 3 0 slot 4 x8 11 Ethernet port 2 GbE RJ45 4 PCIe 2 0 slot 3 x4 12 Ethernet port 4 GbE RJ45 5 PCIe 3 0 slot 2 x4 13 Reset button 6 PCIe 2 0 slot 1 x4 14 Ethernet port 3 GbE RJ45 7 Power supply unit 1 15 Ethernet port 1 GbE RJ45 8 Power supply unit 2 TS x83XU User Guide Product Overview 9 ...

Page 11: ... slot 1 x4 5 Memory slot 1 2 PCIe 3 0 slot 2 x8 6 Memory slot 2 3 PCIe 3 0 slot 3 x4 7 Memory slot 3 4 PCIe 3 0 slot 4 x4 Note A dual port 10 GbE SFP network expansion card is pre installed on this PCIe slot 8 Memory slot 4 TS x83XU User Guide Product Overview 10 ...

Page 12: ...ry slot 1 2 PCIe 3 0 slot 2 x4 7 Memory slot 2 3 PCIe 2 0 slot 3 x4 8 Memory slot 3 4 PCIe 3 0 slot 4 x8 9 Memory slot 4 5 PCIe 2 0 slot 5 x4 Note A dual port 10 GbE SFP network expansion card is pre installed on this PCIe slot TS x83XU User Guide Product Overview 11 ...

Page 13: ...ts Category Item Environment Room temperature 0 C to 40 C 32 F to 104 F Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface without exposure to direct sunlight liquids or chemicals TS x83XU User Guide Product Overview 12 ...

Page 14: ... in an environment that meets the requirements For details see Installation Requirements 2 Install the drives For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Trays Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Trays 3 Connect the power cord and all applicable cables 4 Power on the NAS 5 Install QTS For details see QTS Installation 6 Log on to QT...

Page 15: ...with 3 5 inch and 2 5 inch hard drives and 2 5 inch solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive and installing QTS deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the drive tray a Locate the lock b Slide the lock to the left c Push the gray button to release t...

Page 16: ...e holes on the side of the drive are aligned with the holes on the side of the tray b Attach the screws to lock the drive to the tray 4 Load the tray into the bay a Insert the tray into the drive bay b Push the handle TS x83XU User Guide Installation and Configuration 15 ...

Page 17: ...olid State Drives on 3 5 inch Trays Warning Installing a drive and installing QTS deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the drive tray TS x83XU User Guide Installation and Configuration 16 ...

Page 18: ... handle d Pull the tray out 3 Install a drive on the tray a Place the drive on the tray so that the holes on the side of the drive are aligned with the holes on the side of the tray b Attach the screws to lock the drive to the tray TS x83XU User Guide Installation and Configuration 17 ...

Page 19: ...4 Load the tray into the bay a Insert the tray into the drive bay b Push the handle c Slide the lock to the right TS x83XU User Guide Installation and Configuration 18 ...

Page 20: ...aximum of eight SAS expansion units and is compatible with the following models REXP 1210U RP REXP 1220U RP REXP 1610U RP REXP 1620U RP To use SAS expansion units an SAS 12G2E storage expansion card must be installed on the NAS and connected to the expansion units using mini SAS SFF 8644 cables You can purchase storage expansion accessories from QNAP or an authorized reseller For details go to htt...

Page 21: ...nits are recognized by the NAS a Log on to QTS as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed Hot swapping Redundant Power Supplies NAS devices with redundant power supply units PSUs support hot swapping Warning TS x83XU User Guide Installation and Configuration 20 ...

Page 22: ...onnect all PSU cords before installing or replacing system components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet and the PSU that you are replacing 3 Firmly press the latch toward the handle and then pull the PSU out 4 Insert the new PSU TS x83XU User Guide Installation and Configuration 21 ...

Page 23: ...ite are shipped with the brackets necessary to fit all QNAP NAS models Note For the TS 1683XU RP a dual port 10 GbE SFP network expansion card is pre installed on PCIe 3 0 slot 4 For the TS 2483XU RP a dual port 10 GbE SFP network expansion card is pre installed on PCIe 3 0 slot 5 Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serio...

Page 24: ...f the top cover b Slide the top cover back using the handle c Lift the top cover up 5 Remove the existing expansion card a Remove the screw that secures the PCIe bracket to the chassis b Hold the card by the edges and then carefully pull it out of the slot TS x83XU User Guide Installation and Configuration 23 ...

Page 25: ...683XU RP TS 2483XU RP 6 Install a new expansion card For details see Installing Expansion Cards 7 Attach the top cover a Place the top cover on the NAS TS x83XU User Guide Installation and Configuration 24 ...

Page 26: ...b Slide the top cover forwards c Tighten the screws TS x83XU User Guide Installation and Configuration 25 ...

Page 27: ... 2483XU RP a dual port 10 GbE SFP network expansion card is pre installed on PCIe 3 0 slot 5 Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components 1 Check the expansion cards and brackets supported by your model on the QNAP website a Go to ...

Page 28: ...power cord from the electrical outlet 4 Disconnect all cables and external attachments 5 Remove the top cover a Loosen the two screws on the back of the top cover b Slide the top cover back using the handle c Lift the top cover up 6 Remove the PCIe cover TS x83XU User Guide Installation and Configuration 27 ...

Page 29: ...y from the slot 7 Optional Attach the QNAP bracket to the expansion card a Remove all screws of the existing bracket b Carefully pull the bracket away from the card c Attach the QNAP bracket to the card using the same screws TS x83XU User Guide Installation and Configuration 28 ...

Page 30: ...es not move 8 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw 9 Attach the top cover a Place the top cover on the NAS TS x83XU User Guide Installation and Configuration 29 ...

Page 31: ...b Slide the top cover forwards c Tighten the screws TS x83XU User Guide Installation and Configuration 30 ...

Page 32: ...A02 90 You can find installation information in the rail kit package Replacing Memory Modules The NAS has four memory slots You can increase the memory capacity of the NAS by upgrading the memory module Use only QNAP modules of the same type and capacity to maintain system performance and stability You can purchase QNAP memory modules from authorized resellers Important Ensure the following when r...

Page 33: ...Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the top cover a Loosen the two screws on the back of the top cover b Slide the top cover back using the handle c Lift the...

Page 34: ...o remove a module that is not completely released may damage the module and the motherboard b Hold the module by the edges and then carefully slide it out of the slot 6 Install a new module a Align the notch with the ridge in the slot b Insert the module into the slot TS x83XU User Guide Installation and Configuration 33 ...

Page 35: ...nserted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the top cover a Place the top cover on the NAS b Slide the top cover forwards TS x83XU User Guide Installation and Configuration 34 ...

Page 36: ...hments 9 Power on the NAS 10 Verify that the module is recognized by the NAS a Log on to QTS as administrator b Go to Control Panel System System Status Hardware Information c Check the value for Total memory TS x83XU User Guide Installation and Configuration 35 ...

Page 37: ...ation Guide wizard For details see Installing QTS Using the Cloud Key Computer or mobile device Network cable myQNAPcloud account CloudKey Installing QTS Using Qfinder Pro Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinder Pro on a computer that is connected to the same local area n...

Page 38: ...nstalling QTS 16 Click Confirm QTS is installed Installing QTS Using the Cloud Key Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation page using one of the following methods On your computer go to http install qnap com Scan the QR code on the NAS using a mobile device The...

Page 39: ...cters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters 10 Click Next 11 Specify the time zone date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 12 Click Nex...

Page 40: ...ings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data ...

Page 41: ...graded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NAS is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes green every 0 5 seconds The NAS is starting up The NAS is not configured A drive is not formatted Green The NAS is ready Off All drives are in standby mode LAN ...

Page 42: ...scription Short beep 0 5 seconds 1 The NAS is starting up The NAS is shutting down software shutdown The user pressed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is about to reach...

Page 43: ...s RAID 5 One member drive fails RAID 6 One or two member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Manager Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the NAS 6 Wait for 20 seconds or until the NAS beeps twice 7 Remove the failed drive from the drive tray...

Page 44: ...Resource URL Documentation http docs qnap com Helpdesk http helpdesk qnap com Downloads http download qnap com Community Forum http forum qnap com TS x83XU User Guide Troubleshooting 43 ...

Page 45: ...complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system TS x83XU User Guide Glossary 44 ...

Page 46: ...n nuclear facility applications In no event shall QNAP s liability exceed the price paid for the product from direct indirect special incidental or consequential damages resulting from the use of the product its accompanying software or its documentation QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation...

Page 47: ...ely to cause harmful interference in which case the user will be required to correct the interference at his own expense Important Any modifications made to this device that are not approved by QNAP Systems Inc may void the authority granted to the user by the FCC to operate this equipment GNU Public License Version 3 29 June 2007 Everyone is permitted to copy and distribute verbatim copies of thi...

Page 48: ...s of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general purpose computers but in those that do we wish to avoid the special danger that patents applied to a free program could make it effectively proprietary To prevent this the GPL assures that pa...

Page 49: ...ts granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This License explicitly affirms your unlimited permission to run the unmodified Program The output from running a covered work is covered by this License only if the output given its content constitutes a covered work This License acknowledges your rights of...

Page 50: ...s permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of the aggregate 7 Conveying Non Source Forms You may convey a covered work in object code form under the terms of sections 4 and 5 provided that you also convey the machine readable Corresponding Source under the terms of this License in one of these ways a Convey the object code in or emb...

Page 51: ...he Installation Information But this requirement does not apply if neither you nor any third party retains the ability to install modified object code on the User Product for example the work has been installed in ROM The requirement to provide Installation Information does not include a requirement to continue to provide support service warranty or updates for a work that has been modified or ins...

Page 52: ...y and finally terminates your license and b permanently if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation Moreover your license from a particular copyright holder is reinstated permanently if the copyright holder notifies you of the violation by some reasonable means this is the first time you have received notice of violatio...

Page 53: ...cense to downstream recipients Knowingly relying means you have actual knowledge that but for the patent license your conveying the covered work in a country or your recipient s use of the covered work in a country would infringe one or more identifiable patents in that country that you have reason to believe are valid If pursuant to or in connection with a single transaction or arrangement you co...

Page 54: ...r different permissions However no additional obligations are imposed on any author or copyright holder as a result of your choosing to follow a later version 16 Disclaimer of Warranty THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIN...

Page 55: ... 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 VCCI Notice この装置はクラス A 情報技術装置ですこの装置を家庭環境で使用すると電波妨害を引き起こすことがありますこの場合には使用者が適切な対策を講ずるよう要求されることがあります VCCI A TS x83XU User Guide Notice...

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