5. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS
If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1.
Power off the NAS.
2.
Remove all drives.
3.
Power on the NAS.
4.
Locate the NAS using Qfinder Pro or myQNAPcloud.
5.
Reinsert the drives.
6.
Continue with the QTS installation.
Recovering Unintentionally Removed Healthy Drives
Disk Volume
RAID Recovery Support
Number of Disks
Maximum Number of
Removed Drives
Single
No
1
N/A
JBOD
Yes
≥ 2
RAID 0
Yes
RAID 1
Yes
2
1
RAID 5
Yes
≥ 3
RAID 6
Yes
≥ 4
3
RAID 10
No
≥ 4 (Must be an even
number)
One or two member
drives in two different
pairs fail.
RAID 50
Yes
≥ 6
One disk per subgroup
fails.
RAID 60
Yes
≥ 8
Two disks per subgroup
fail.
Hot-swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type
Number of Disks
Situation
RAID 1
2
One member drive fails
RAID 5
≥ 3
One member drive fails
RAID 6
≥ 4
One or two member drives fail
RAID 10
≥ 4 (Must be an even number)
One or two member drives in two
different pairs fail.
RAID 50
≥ 6
One disk per subgroup fails.
TS-x32PXU User Guide
Troubleshooting
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