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Recovering Unintentionally Removed Healthy Drives

The NAS supports exclusive RAID recovery technology to recover failed RAID disk volumes from
unintentional disconnection or removal of drives. Users can recover an inactive RAID 1, RAID 5, or RAID 6
volume to degraded mode, or an inactive RAID 0 and JBOD configuration to normal.

Disk Volume

RAID Recovery Support

Maximum Number of Removed Drives

Single

No

N/A

JBOD

Yes

1

RAID 0

Yes

1

RAID 1

Yes

1

RAID 5

Yes

2

RAID 6

Yes

3

RAID 10

No

N/A

Support and Other Resources

QNAP provides the following resources:

Resource

URL

Documentation

http://docs.qnap.com

Helpdesk

http://helpdesk.qnap.com

Downloads

http://download.qnap.com

Community Forum

http://forum.qnap.com

TS-x53Be User Guide

Troubleshooting

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Summary of Contents for TS-253Be

Page 1: ...TS x53Be TS 253Be TS 453Be User Guide Document Version 2 17 04 2018 ...

Page 2: ...Replacing Memory Modules 25 QTS Installation 30 Installing QTS Using Qfinder Pro 31 Installing QTS Using the Cloud Key 32 Installing QTS Using an HDMI Connection 34 4 Basic Operations Power Button 36 Reset Button 36 USB One Touch Copy Button 36 LEDs 37 Beep Alarm 38 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 39 Hot swapping Failed Drives 39 Recovering Unintentionally Re...

Page 3: ...Disclaimer 42 GNU Public License 42 FCC Notice 50 CE Notice 50 SJ T 11364 2006 51 2 ...

Page 4: ... that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing a task or configuring settings Warnings...

Page 5: ...llation of unsupported third party applications Component TS 253Be TS 453Be SKU Ordering P N TS 253Be 2G TS 253Be 4G TS 453Be 2G TS 453Be 4G Processor CPU Intel Celeron J3455 quad core 1 5 GHz burst up to 2 3 GHz Architecture 64 bit Graphics Intel HD Graphics 500 Encryption engine AES NI Memory Pre installed memory 2 GB RAM 2 x 1 GB DDR3L 4 GB RAM 1 x 4 GB DDR3L Use only QNAP memory modules to mai...

Page 6: ...ut jack simultaneously Interface Buttons Power USB One Touch Copy Reset Dimensions Form factor Tower Dimensions H x W x D 168 x 105 x 226 mm 6 61 x 4 13 x 8 90 in 168 x 170 x 226 mm 6 61 x 6 69 x 8 90 in Net weight 1 66 kg 3 66 lbs 2 33 kg 5 14 lbs Other Power supply unit 65W 100 240V AC 50 60Hz 90W 100 240V AC 50 60Hz System battery CR2032 lithium battery 3V 225mAh Warning When replacing the syst...

Page 7: ...et bulb temperature 27 C 80 6 F Security slot Kensington security slot Tip Model specifications are subject to change without prior notice To see the latest specifications go to https www qnap com Package Contents Item Quantity TS x53Be NAS 1 AC power adapter 1 Power cord 1 Ethernet cable 2 Screws for 3 5 inch drives TS 253Be 6 TS 453Be 12 Screws for 2 5 inch drives TS 253Be 6 TS 453Be 12 Quick In...

Page 8: ... button 4 USB LED 2 Status LED 5 USB 3 0 One Touch Copy port 3 LAN LED 6 USB One Touch Copy button Rear Panel No Component No Component 1 Speaker 6 3 5 mm speaker jack 2 Power input 7 Kensington security slot TS x53Be User Guide Product Overview 7 ...

Page 9: ... mm dynamic microphone jacks 4 USB 3 0 Type A ports 9 Reset button 5 HDMI ports 10 PCIe slot cover Right Panel Note The image does not include the chassis No Component No Component 1 PCIe slot 3 Memory slot 2 2 Memory slot 1 TS x53Be User Guide Product Overview 8 ...

Page 10: ...nts Category Item Environment Room temperature 0 to 40 C 32 to 104 F Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface with no exposure to direct sunlight liquids and chemicals TS x53Be User Guide Product Overview 9 ...

Page 11: ...ion Requirements 2 Verify that the intake vents on the bottom of the case are unobstructed 3 Remove the protective films from the OLED screen and the front cover 4 Install the drives For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Trays Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Trays 5 Connect the power cord and all applicable cables 6 Power...

Page 12: ... and 2 5 inch hard drives 2 5 inch solid state drives and M 2 solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the front cover a Locate the lock on the left side of the NAS b Slide the lock down to release the cover c...

Page 13: ...rive tray by simultaneously pressing the latch and pulling the tray 4 Install a drive on the drive tray a Remove the fastening panels from the sides of the tray TS x53Be User Guide Installation and Configuration 12 ...

Page 14: ...so that the holes on the sides of the drive are aligned with the holes on the sides of the tray c Attach the fastening panels d Optional Attach screws to further secure the drive TS x53Be User Guide Installation and Configuration 13 ...

Page 15: ...5 Load the drive tray into the drive bay 6 Attach the front cover a Align the cover with the grooves on the case and then slide to the right TS x53Be User Guide Installation and Configuration 14 ...

Page 16: ...or Solid State Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the front cover TS x53Be User Guide Installation and Configuration 15 ...

Page 17: ...de of the NAS b Slide the lock down to release the cover c Slide the cover to the left and then pull 3 Remove a drive tray by simultaneously pressing the latch and pulling the tray TS x53Be User Guide Installation and Configuration 16 ...

Page 18: ...ve the right fastening panel from the tray b Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray c Attach the screws TS x53Be User Guide Installation and Configuration 17 ...

Page 19: ...5 Load the drive tray into the drive bay 6 Attach the front cover a Align the cover with the grooves on the case and then slide to the right TS x53Be User Guide Installation and Configuration 18 ...

Page 20: ...d expansion cards purchased from the company website are shipped with the brackets necessary to fit all QNAP NAS models The TS x53Be series uses low profile flat brackets Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death TS x53Be User Guide Installation and Configuration 19 ...

Page 21: ...egory select the component or device type e Locate a specific component or device model in the list f Click the corresponding Note icon to view more information 2 Power off the NAS 3 Disconnect the power cord from the electrical outlet 4 Disconnect all cables and external attachments 5 Remove the front cover a Locate the lock on the left side of the NAS b Slide the lock down to release the cover c...

Page 22: ...ve the screws that secure the cover to the chassis b Push down on the cover and then pull the chassis c Pull the chassis to the right until it completely detaches from the cover TS x53Be User Guide Installation and Configuration 21 ...

Page 23: ...cket to the expansion card a Remove all screws of the existing bracket b Carefully pull the bracket away from the card c Attach the QNAP bracket to the card using the same screws TS x53Be User Guide Installation and Configuration 22 ...

Page 24: ...e expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw 9 Attach the case cover a Slide the cover to the right until it connects with the chassis and then pull TS x53Be User Guide Installation and Configuration 23 ...

Page 25: ... Attach the screws to the back side of the case 10 Attach the front cover a Align the cover with the grooves on the case and then slide to the right TS x53Be User Guide Installation and Configuration 24 ...

Page 26: ...e NAS has two memory slots Depending on the model you can increase the memory capacity of the NAS by upgrading one or both modules When using two modules use only QNAP modules of the same type and capacity to maintain system performance and stability You can purchase QNAP memory modules from authorized resellers TS x53Be User Guide Installation and Configuration 25 ...

Page 27: ...rocedures to avoid damage to components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the front cover a Locate the lock on the left side of the NAS b Slide the lock down to release the cover c Slide the cover to the left and then pull TS x53Be User Guide Installation and Configuration 26 ...

Page 28: ...usly pressing the latch and pulling the tray 6 Place the NAS on its right side 7 Remove an existing memory module a Push the retention clips outward simultaneously to release the module TS x53Be User Guide Installation and Configuration 27 ...

Page 29: ...le that is not completely released may damage the module and the motherboard c Hold the module by the edges and then carefully slide it out of the slot Warning Do not touch the components particularly the metal connectors Do not bend the module 8 Install a new module TS x53Be User Guide Installation and Configuration 28 ...

Page 30: ...ectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 9 Attach the front cover a Align the cover with the grooves on the case and then slide to the right b Slide the lock up TS x53Be User Guide Installation and Configuration 29 ...

Page 31: ...y QTS Installation TS x53Be uses the QNAP QTS operating system You can install QTS using any of the following methods Method Description Requirements Qfinder Pro installation Recommended If the NAS is connected to your local area network you can do the following Locate the NAS using Qfinder Pro Complete the steps in the Smart Installation Guide wizard For details see Installing QTS Using Qfinder P...

Page 32: ...els Installing QTS Using Qfinder Pro Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to your local area network 3 Run Qfinder Pro on a computer that is connected to the same local area network Note To download Qfinder Pro go to https www qnap com utilities 4 Locate the NAS in the list and then double click the name or I...

Page 33: ...figuring the disks in Storage Manager For details on enabling multimedia functions on QTS see the System Administration section of the QTS User Guide 17 Click Next 18 Review the settings 19 Click Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 20 Click Confirm QTS is installed Installing QTS Using the Cloud Key Warning Installing QT...

Page 34: ...the NAS by logging into QTS or by using mobile apps You can also enable CloudLink by installing the CloudLink app on the NAS 8 Click Next The Smart Installation Guide opens in the default web browser 9 Click Start Smart Installation Guide 10 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but canno...

Page 35: ...g an HDMI Connection Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Connect an HDMI monitor to the NAS 2 Connect a USB keyboard to the NAS or prepare the QNAP IR remote control not available on all models 3 Power on the NAS The Welcome screen of the Smart Installation Guide appears 4 Select Start Smart Installation Guide 5 Select No skip this process En...

Page 36: ...eview the settings 10 Click Next The Confirm screen appears Warning Clicking Next deletes all data on the drive before installing QTS 11 Click Next QTS is installed TS x53Be User Guide Installation and Configuration 35 ...

Page 37: ...ngs automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data a...

Page 38: ... disk volume has reached its full capacity The disk volume is about to reach its full capacity The system fan is not functioning An error occured when accessing read write the data A bad sector is detected on the hard drive The NAS is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NAS...

Page 39: ...opying data to or from the USB device connected to the front USB port Beep Alarm Duration Frequency Description Short beep 0 5 seconds 1 The NAS is starting up The NAS is shutting down software shutdown The user pressed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long be...

Page 40: ...ions RAID 1 One member drive fails RAID 5 One member drive fails RAID 6 One or two member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Manager Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the NAS 6 Wait for 20 seconds or until the NAS beeps twice 7 Remove the...

Page 41: ...de or an inactive RAID 0 and JBOD configuration to normal Disk Volume RAID Recovery Support Maximum Number of Removed Drives Single No N A JBOD Yes 1 RAID 0 Yes 1 RAID 1 Yes 1 RAID 5 Yes 2 RAID 6 Yes 3 RAID 10 No N A Support and Other Resources QNAP provides the following resources Resource URL Documentation http docs qnap com Helpdesk http helpdesk qnap com Downloads http download qnap com Commun...

Page 42: ...complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system TS x53Be User Guide Glossary 41 ...

Page 43: ...n QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any i...

Page 44: ... this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ge...

Page 45: ...the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licens...

Page 46: ...e not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of t...

Page 47: ...ccurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under this section must be accompanied by the Installation Information But this requirement does not apply if neither you nor any third party retains the abi...

Page 48: ...covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License then your license from a particular copyright holder is reinstated a provisionally unless ...

Page 49: ... such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly available network server or other readily accessible means then you must either 1 cause the Corresponding Sourc...

Page 50: ... published by the Free Software Foundation If the Program specifies that a proxy can decide which future versions of the GNU General Public License can be used that proxy s public statement of acceptance of a version permanently authorizes you to choose that version for the Program Later license versions may give you additional or different permissions However no additional obligations are imposed...

Page 51: ...e harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocat...

Page 52: ...管这些元件将会单独标示出来部件名称有毒有害物质或元素铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS x53Be User Guide Notices 51 ...

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