QMS 4525 Print, System User'S Manual

Page: 123 / 180

Problem Checklist
6-23 Troubleshooting
„
Does at least one paper input bin contain paper? If not,
LOAD UPPER TRAY XXX PAPER
displays.
„
Is there a media jam?
3 Is the printer receiving data from the computer?
„
Is the printer on line? The message display should display
IDLE
, and the On indicator should be lit.
„
Has the interface port been set to a language or emulation
that does not match the file you are sending?
„
If you are using the serial interface, is the baud rate (speed of
data transmission) of the printer, the computer, and your
application software the same? Print a status page from the
control panel to check your printer setting.
„
If you still cannot identify the problem, contact QMS Cus-
tomer Technical Assurance.
4 Is the printer printing codes or not printing at all when in
ESP mode? If one of these things is happening, check the
following:
„
Reconfigure the port to the specific printer language of the
file you are trying to print. See your system administrator.
„
If a PostScript file prints PostScript language statements
while in ESP mode, increase the ESP timeout. (See the
Sys-
tem Administrator's Guide for instructions.)
„
If you continue to have problems with the ESP mode select-
ing a printer emulation, contact QMS Customer Technical
Assurance. See appendix A, “QMS Customer Support,” for
information on customer support.