QMS 1660, Reference Manual, Page: 220 / 306

Sources of
Support
QMS 1660 Print System Reference A-4
QMS Customer Response Center (CRC)
The QMS Customer Response Center (CRC) is available M-F, 7:00
am-6:00 pm, Central Standard Time, at (334) 633-4500 (US). You can
also fax questions to CTA at (334) 633-3716 (US). Please indicate
whether you would like a faxed or a phoned reply.
If you call for assistance, have the following information ready so our
technicians can help you more quickly:
n
Your phone number, fax number, and shipping address
n
A description of the problem
n
The printer model and serial number
n
The type of host computer you are using
n
The type and version of operating system you are using
n
The interface you are using, and, if serial, the protocol
n
The application and version you are using
n
The emulation you are using
n
Your printer firmware version (listed on the status and start-up
pages)
QMS National Service
The following numbers are valid in the US. To contact QMS in other
countries, see the list of world-wide offices in the following section.
(800) 762-8894 Call for service information and maintenance pricing for
repair of all QMS printers and printers of various other
manufacturers.
(800) 858-1597 On-Site Service and Depot Repair Information
7:00-7:00 pm, Central Standard Time
(334) 633-4300
(x2530)
Spare Parts Ordering and Information