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Qlogic SANsurfer FC HBA Manager User Manual Download Page 129

9 – Troubleshooting

Tracing SANsurfer FC HBA Manager and Agent Activity (Debug)

SN0054651-00  B

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Figure 9-4  SANsurfer.lax File Example

Summary of Contents for SANsurfer FC HBA Manager

Page 1: ...SN0054651 00 B SANsurfer FC HBA Manager User s Guide Management Tool for QLogic FC and FCoE Adapters...

Page 2: ...ntel Corporation in the U S and other countries JasperReports is a trademark of JasperSoft Inc in the United States and other countries Linux is a registered trademark of Linus Torvalds Microsoft Exce...

Page 3: ...1 Sup ported QLogic HBAs on page 4 4 Removed support for combo installation Initial Installation on page 5 1 Uninstalling SAN surfer on page 5 26 Excluded Windows Vista and Windows 2008 Server from Wi...

Page 4: ...Page iv SN0054651 00 B S SANsurfer FC HBA Manager User s Guide Management Tool for QLogic FC and FCoE Adapters...

Page 5: ...on 3 3 SAN or Cluster Configuration 3 4 RAID Configuration and LUN Masking 3 5 Installation Checklist 3 6 Step 1 Collect the Hardware and Software 3 6 Step 2 Install the Hardware 3 8 Step 3 Install th...

Page 6: ...Updating SANsurfer by Package Update 5 23 Uninstalling SANsurfer 5 26 6 Getting Started Starting SANsurfer FC HBA Manager 6 1 Starting SANsurfer FC HBA Manager on Windows 6 2 Starting SANsurfer FC HB...

Page 7: ...ort Formats 7 2 Generating a Report 7 2 Viewing Reports 7 4 8 Performing Diagnostics Running Loopback and Read Write Buffer Diagnostic Tests 8 1 Preparing for Diagnostic Testing 8 2 Finding the HBA Po...

Page 8: ...Verifying that qlremote is Installed and Running 9 12 Tracing SANsurfer FC HBA Manager and Agent Activity Debug 9 14 Tracing SANsurfer FC HBA Manager User Interface Activity 9 14 Exporting or Saving...

Page 9: ...Disable 5 16 5 14 Install SANsurfer Launch SANsurfer Application 5 17 5 15 Install SANsurfer Install Complete 5 18 5 16 Update SANsurfer Select Update Dialog Box 5 20 5 17 Update SANsurfer Server Prox...

Page 10: ...Local properties File Example 1 9 14 9 3 Local properties File Example 2 9 15 9 4 SANsurfer lax File Example 9 17 9 5 Command Prompt Properties Dialog Box 9 18 List of Tables Table Page 1 1 Related Do...

Page 11: ...ory section explains the typographic conventions used in this guide lists related documents specifies the intended audience refers you to the QLogic license agreements and provides technical support a...

Page 12: ...ctivity if directed to do so by your authorized service provider Appendix A Frequently Asked Questions lists and provides the answers to frequently asked questions about SANsurfer FC HBA Manager Appen...

Page 13: ...pic titles For example For a complete listing of license agreements refer to the QLogic Software End User License Agreement For details see Displaying HBA Information in the help system Related Docume...

Page 14: ...echnical Certification courses include installation maintenance and troubleshooting QLogic SAN products Upon demonstrating knowledge using live equipment QLogic awards a certificate identifying the st...

Page 15: ...Vista Windows Server 2008 Red Hat Linux Advance Server SuSE Linux Enterprise Server SLES Solaris SPARC Solaris x86 Novell NetWare Mac OS X VMware ESX SANsurfer FC HBA Manager is a client server tool T...

Page 16: ...uration is rendered in an easy to view two dimensional drawing for a specific host SAN configuration management SANsurfer FC HBA Manager allows you to configure local and remote systems With SANsurfer...

Page 17: ...d devices Perform a loopback test which is external to the HBA to evaluate the ports transmit and receive transceivers on the HBA and the error rate Perform a read write buffer test which tests the li...

Page 18: ...2 SANsurfer FC HBA Manager Overview Features 2 4 SN0054651 00 B S Notes...

Page 19: ...on Windows Configuration Parameters on page 3 11 lists configuration and tuning parameters This information is intended for OEMs field service personnel and customers who are installing QLogic hardwar...

Page 20: ...nager Other SANsurfer FC HBA Manager components help manage devices more easily Figure 3 1 Single Ported Non failover Configuration This illustration simplifies hardware connections target devices con...

Page 21: ...devices 3 and 4 Figure 3 2 Simple Failover Configuration In this configuration connections marked P are preferred paths to a device and connections marked A are alternate paths Alternate paths to devi...

Page 22: ...see devices 2 4 and mask devices 0 1 Alternatively this configuration can be made at the logical unit number LUN level called LUN masking where hosts X and Y recognize the devices but each has a diff...

Page 23: ...n fabric Details of fabric configuration are not important except to note that all hosts and HBAs can connect to all storage devices Depending on the fabric some devices may appear on the local loop a...

Page 24: ...tly On host Y the LUN mask for both controllers is set to enable LUNs 4 7 and disable all other LUNs The two alternate systems function independently based on the configuration operation of the RAID s...

Page 25: ...1 lists QLogic software products required for the features you want to enable Table 3 1 Required Software by Operating System Windows Linux Solaris Macintosh NetWare Windows Linux Solaris NetWare Fun...

Page 26: ...UTIL Verification On Solaris SPARC Linux PPC 64 systems before installing the device driver verify the presence of HBAs at power up using FCode utility Step 3 Install the Enhanced Driver Refer to the...

Page 27: ...tion about target devices and LUNs that are found In Solaris open var adm messages to view which target devices are configured on which HBAs Step 4 Install any RAID Filter Drivers Some RAID subsystems...

Page 28: ...re installing on a Red Hat SuSE Linux IA64 or Solaris SPARC x86 system also install the SANsurfer FC HBA Manager agent on the local host Verification When using SANsurfer FC HBA Manager to configure a...

Page 29: ...eptable risk when adding a new host to a SAN system they would rather configure no devices instead of all devices The parameter value is ConfigRequired 1 TRUE in Linux Macintosh Basic Parameters QLogi...

Page 30: ...3 System Overview Non Windows Configuration Parameters 3 12 SN0054651 00 B S Notes...

Page 31: ...Windows 2000 Windows Server 2003 Windows Vista Windows Server 2008 Red Hat SuSE Linux Solaris x86 or NetWare Sun Ultra 60 for Solaris SPARC Power Mac G5 1 8 MHz or greater with 512 MB of memory or Mac...

Page 32: ...indows Server 2008 NetWare Linux Solaris Mac OS X TCP IP protocol for Windows 2000 Windows Server 2003 remote management TCP IP protocol for NetWare remote management Java SE Development Kit JDK 1 5 0...

Page 33: ...4 AMD64 Red Hat RHEL AS ES 4 5 32 bit 64 bit Intel IA64 Intel 64 AMD64 Red Hat RHEL AS ES 4 0 32 bit 64 bit Intel IA64 Intel 64 AMD64 Red Hat RHEL AS ES 3 0 32 bit 64 bit Intel x86 Intel 64 AMD64 Nove...

Page 34: ...s throughout this guide unless otherwise noted A list of supported HBAs can also be found in the SANsurfer HBA Support Matrix FC and iSCSI on the SANsurfer CD ROM QCP2340 QLA2340 QLE220 QLE2540 QCP234...

Page 35: ...he network Optional If you have a previous version of SANsurfer FC HBA Manager uninstall these tools before installing SANsurfer FC HBA Manager On a JS20 or JS21 blade that has a previous version of S...

Page 36: ...64 or Solaris SPARC x86 or Macintosh system locally monitors QLA2xxx HBAs SANsurfer FC HBA Manager user interface plus one of the following SANsurfer FC Linux Agent SANsurfer FC Solaris Agent SANsurfe...

Page 37: ...a drive mapped to the NetWare server system volume sys Perform the following steps to install SANsurfer FC HBA Manager on your system or on the NetWare server connected to this system To install SANsu...

Page 38: ...croll down to the Management Tools table and click the appropriate version of SANsurfer FC HBA Manager for your operating system e On the End User Software License Agreement page read this important i...

Page 39: ...to the directory where you downloaded the SANsurfer installer c To ensure that the SANsurfer installer file is executable and start the installer type the following and then press ENTER sh install bi...

Page 40: ...opens Figure 5 3 Figure 5 3 Install SANsurfer Important Information 4 Read the information and then click Next You can also find this information in the readme txt file in the following locations On W...

Page 41: ...ts and then click Next For a Windows system FC HBA GUI and Agent includes the SANsurfer FC HBA Manager and the FC Windows agent SANsurfer HBA NetWare 5 6 x includes the SANsurfer FC HBA Manager Novell...

Page 42: ...includes the SANsurfer FC HBA Manager user interface only All GUIs and ALL Agents includes all user interfaces including SANsurfer FC HBA Manager and its agents Custom includes a modified installation...

Page 43: ...r FC HBA Manager Initial Installation SN0054651 00 B 5 9 A Figure 5 5 Macintosh Installation Choose Product Features The Choose Install Folder dialog box opens Figure 5 6 Figure 5 6 Install SANsurfer...

Page 44: ...is opt QLogic_Corporation SANsurfer To select a different location a Click Choose and then select an installation location b On the Choose Install Folder dialog box click Next If you selected a diffe...

Page 45: ...lled version resides in the same directory as the currently selected directory the previous version is overwritten If you are installing the SANsurfer FC HBA Manager user interface on a Windows system...

Page 46: ...want the SANsurfer shortcuts available to all users click All Users Profile If you want the SANsurfer shortcuts available only to the current user click Current Users Profile default If you are instal...

Page 47: ...ion selections To change your selections click Previous to return to other installation windows To continue click Install The Installing SANsurfer dialog box opens Figure 5 11 Various messages inform...

Page 48: ...ial Installation 5 14 SN0054651 00 B S Figure 5 11 Install SANsurfer Installing SANsurfer If you are installing NetWare the Novell NetWare Disk Selection dialog box opens Figure 5 12 Figure 5 12 Insta...

Page 49: ...been mapped to the NetWare server system volume do the following Leave the Novell NetWare Disk Selection dialog box open To map the Windows drive to the NetWare Server system volume sys open Windows E...

Page 50: ...ver Enable Disable The failover path feature ensures data availability and system reliability by assigning alternate path and automatic HBA failover for device resources 12 To enable failover select t...

Page 51: ...ll SANsurfer Launch SANsurfer Application 13 To automatically start SANsurfer FC HBA Manager when installation is complete select the Launch Application check box and then click Next To start the tool...

Page 52: ...r provides the ability to install the tool and its components by means of a command line interface CLI This section lists the commands for Windows Linux and Solaris stand alone installation options Wi...

Page 53: ...nstall bin i silent DSILENT_INSTALL_SET QMSJ_G_LA Linux IA64 To install all user interfaces and all agents standalone_sansurfer_linux_install_ia64 bin i silent DSILENT_INSTALL_SET QMSJ_G_L_IA64 Linux...

Page 54: ...ANsurfer by Web Update Obtain SANsurfer updates from the QLogic Web site or from service personnel To check for tool updates 1 On the SANsurfer FC HBA Manager main menu select Help and then click Chec...

Page 55: ...Proxy Settings Follow these steps to update SANsurfer from the QLogic Web site when your network requires proxy settings to access the Internet To update SANsurfer network requires proxy settings 1 On...

Page 56: ...date Dialog Box The available update information includes Current Updates column lists product updates available for the current tool version Selected Updates column lists product updates that you sel...

Page 57: ...ate You can update SANsurfer FC HBA Manager by browsing to an existing update package on your hard drive or some form of external media such as a CD ROM DVD or portable storage device To update the ex...

Page 58: ...C HBA Manager patch update file web_supported_update_fc_hba txt which can be located on a local file system or on a CD DVD or portable storage device and then click Open To exit the Open dialog box an...

Page 59: ...t Updates list and then click Add The update moves to the Selected Updates list To remove a package in the Selected Updates list select it and click Remove The selected package returns to the Current...

Page 60: ...methods On the Windows Start menu point to Programs point to QLogic Management Suite and then click SANsurfer Uninstaller To use Add Remove Programs follow these steps a On the Windows Start menu poin...

Page 61: ...aller from a Red Hat SuSE Linux or Solaris SPARC x86 system do one of the following and then press ENTER On a Red Hat SuSE Linux system if usr local bin is in the path type SANsurferUninstaller On a S...

Page 62: ...er 5 28 SN0054651 00 B S The Uninstall SANsurfer dialog box Figure 5 23 opens with SANsurfer x x as the program to be uninstalled Figure 5 23 Uninstall SANsurfer Uninstall SANsurfer 2 Click Next to co...

Page 63: ...cific features as follows Click Complete Uninstall to remove all features and components of the SANsurfer tool that were installed by InstallAnywhere This will not affect files and folders created aft...

Page 64: ...check boxes for features that you want to uninstall Check boxes that are selected remain installed Select from the following components all components may not appear and the order of the components m...

Page 65: ...all SANsurfer dialog box Figure 5 26 lists the components to be uninstalled Figure 5 26 Uninstall SANsurfer Uninstall SANsurfer A message asks you to wait the while the uninstaller removes the compone...

Page 66: ...s must be deleted manually from the computer s hard disk where SANsurfer was installed The default locations are For Windows Program Files QLogic Corporation SANsurfer For Red Hat SuSE Linux and Solar...

Page 67: ...nge Option on page 6 17 Setting Application Event Log Options on page 6 18 Setting the HBA Event Log Option on page 6 19 Setting Up Automatic Notification by E mail on page 6 21 Setting the Configurat...

Page 68: ...current version the old icon image appears Figure 6 1 SANsurfer Icon On the Windows Start menu point to Programs point to QLogic Management Suite and then click SANsurfer On the Windows Start menu cli...

Page 69: ...ger on Macintosh On Macintosh systems follow these steps to start the SANsurfer tool which includes SANsurfer FC HBA Manager To start SANsurfer FC HBA Manager on Macintosh 1 Open Finder 2 Browse to th...

Page 70: ...onnect to a single host type the following and then press ENTER SANsurfer h hostname hostname is the host name or IP address For example SANsurfer h adsw2ksys2 To connect to a group of hosts listed in...

Page 71: ...ath path is the path of the host group file For example SANsurfer g opt QLogic Corporation SANsurfer hostfiles group1 hst SANsurfer FC HBA Manager Main Window The main window gives you access to the f...

Page 72: ...few seconds information about the HBA model appears The HBA tree contains icons and text as visual indicators for the hosts HBAs ports devices and LUNs To view the SANsurfer FC HBA Manager main windo...

Page 73: ...App Events log where you can review the events that occur on your host and manage the App Events log information See Viewing and Managing the App Event Log in the help system Click the Connect button...

Page 74: ...log to a text file See Using Collect in the help system Click the Monitor button to open the HBA Statistics dialog box and monitor the various functions of the HBA See Viewing and Updating HBA Port M...

Page 75: ...oaded from a QLC file see Viewing a Saved Host Configuration from a File in the help system or a text file see Viewing a Saved Host Configuration from a Text File in the help system HBA Icons and Text...

Page 76: ...HBA Port in the help system HBA status Indicates status such as bad alarm loop down warning alarm or good no alarm For information about alarms see Viewing and Managing the HBA Event Log in the help s...

Page 77: ...s enabled see Finding a Target in the help system Examples Disk 50 06 0E 83 00 00 2B 21 Online Diag Disabled Disk 21 00 00 04 CF 92 7A B1 Online Diag Enabled Tape 10 00 00 04 32 72 06 64 Inactive Diag...

Page 78: ...elp Browser on page 6 12 Viewing SANsurfer FC HBA Manager Tool Information on page 6 13 Viewing the Help System To view the help system from the SANsurfer FC HBA Manager main window open the Help menu...

Page 79: ...ser do one of the following To save the browser location to the SANsurfer FC HBA Manager configuration file click OK To close the Browser Location dialog box without making changes click Cancel Viewin...

Page 80: ...ion Persistent configuration data Port configuration LUN configuration Device replacement Password when you want it changed You can change the SANsurfer FC HBA Manager access password for any host con...

Page 81: ...r or root privileges on the host you selected b In the Password box type the login password associated with the login name 4 Under Application Access modify the SANsurfer FC HBA Manager access passwor...

Page 82: ...the HBA tree and then on the shortcut menu click Options Press CTRL SHIFT T The Options dialog box opens Figure 6 6 Figure 6 6 Options Dialog Box Warning Displays 2 Under Warning Displays do one of th...

Page 83: ...On the SANsurfer FC HBA Manager main window open the Settings menu and then click Options Right click the HBA tree and then on the shortcut menu click Options Press CTRL SHIFT T The Options dialog box...

Page 84: ...s do one of the following To save the changes and close the Options dialog box click OK To close the Options dialog box without saving any changes click Cancel Setting Application Event Log Options Fo...

Page 85: ...g Warning Events check box 5 When you finish making selections do one of the following To save the changes and close the Options dialog box click OK To close the Options dialog box without saving any...

Page 86: ...Archive specifies that when the HBA event log is full it is exported to the Applications folder as a file named event_hba_archive txt The text file is an open ended file that is appended to when the H...

Page 87: ...he Email Settings dialog box choose one of the following options On the SANsurfer FC HBA Manager main window open the Settings menu and then click Email Press CTRL SHIFT M The Email Settings dialog bo...

Page 88: ...e mail 9 When you finish making selections do one of the following To save the changes and close the Email Settings dialog box click OK To close the Email Settings dialog box without saving any chang...

Page 89: ...gets among host s check box and then select one of the following policies Do not allow selected device to be configured no device sharing allowed This policy does not allow the selected device to be c...

Page 90: ...hosts click OK To disable this policy for this instance click Cancel To view which devices are being shared with hosts that are conflicting with this policy click More Ask these options when a device...

Page 91: ...y in the HBA tree click OK To disable this policy for this instance click Cancel To view which LUNs are being shared with hosts that are conflicting with this policy click More Enable the selected LUN...

Page 92: ...he sharing of devices or LUNs among hosts is not permitted and SANsurfer FC HBA Manager detects sharing the Shared Device Found dialog box opens Figure 6 12 Figure 6 12 Shared Device Found Dialog Box...

Page 93: ...iguration changes made by another host the configuration change reloading message appears Click OK Specifying the HBA Driver Settings When you set HBA driver parameters you specify the following Targe...

Page 94: ...00 B S To set the HBA driver parameters 1 In the SANsurfer FC HBA Manager main window HBA tree select the HBA 2 Click the Settings tab to open the HBA driver Settings page Figure 6 14 Figure 6 15 show...

Page 95: ...the system to see all targets at all times whether or not the target was configured with SANsurfer FC HBA Manager click Present targets that are persistently bound plus any new target s with driver d...

Page 96: ...added target all existing persistent data is deleted and specific features disabled 5 Click Save to preserve these HBA driver settings Refreshing the Host Configuration The host configuration includin...

Page 97: ...erates a device list of all SAN assets HBAs devices and LUNs Host asset report generates a host asset list of all host names O S types and O S versions Flash version asset by host and HBA report gener...

Page 98: ...rReports visit the following URL http jasperforge org sf projects jasperreports Generating a Report SANsurfer FC HBA Manager allows you to create reports that describe SAN assets Host names HBA Flash...

Page 99: ...report options see Report Options on page 7 1 3 After selecting a report option do one of the following To create the selected report type click Generate After the report is generated it appears in a...

Page 100: ...rent formats see Report Formats on page 7 2 Viewing Reports After you generate the specified report an embedded viewer opens Figure 7 2 and shows the report for you to read You can also save the repor...

Page 101: ...he report Previous Page Takes you to the preceding page in the report Next Page Takes you to the following page in the report Last Page Takes you to the last page in the report Go To Page Takes you to...

Page 102: ...7 Reports Viewing Reports 7 6 SN0054651 00 B S Notes...

Page 103: ...page 8 1 Viewing HBA Port Transceiver Details on page 8 7 Running Loopback and Read Write Buffer Diagnostic Tests SANsurfer FC HBA Manager offers two diagnostic tests loopback and read write You can...

Page 104: ...8 2 Preparing for the Loopback Test on page 8 3 Preparing for the Read Write Buffer Test on page 8 5 Finding the HBA Port You Want to Test You can find the location of a port by the way the hardware...

Page 105: ...epare to run the loopback test 1 Modify the Connection Options setting see Modifying the HBA Settings Connection Options Setting in the help system 2 Attach a loopback connector to the FC connector on...

Page 106: ...connector Be sure to select the appropriate HBA connector for testing Each HBA connector appears in the SANsurfer FC HBA Manager main window HBA tree as an HBA port To install a loopback connector 1 D...

Page 107: ...HBA tree You can run the read write test on all devices attached to the HBA port or to specific devices attached to the HBA port To prepare for the read write buffer test for all devices attached to...

Page 108: ...st parameters see Setting the Diagnostic Test Parameters in the help system 3 Run the diagnostic test see Running Diagnostic Tests in the help system 4 View the diagnostic test results see Viewing the...

Page 109: ...shows an overview of the status data and inventory data from the optical transceiver device The Details page Figure 8 2 shows detailed digital diagnostic data from the optical transceiver device after...

Page 110: ...ge the Media Information section lists the following information Vendor Indicates the name commonly accepted abbreviation SCSI company code or the stock exchange code for the company that provides the...

Page 111: ...n mA Tx Power mW Coupled transmitter output power of the laser in mW Rx Power mW Received optical power in mW The Value shows the existing number value for the datum The Status shows its rank as Norma...

Page 112: ...10 SN0054651 00 B S Figure 8 2 Transceiver Details Page Details Page For a detailed explanation of the diagnostic data displayed on the Details page refer to SFF 8472 Specification for Diagnostic Mon...

Page 113: ...messages file Solaris messages file and SANsurfer FC HBA Manager to solve hardware problems Windows Event Log The Windows event log is the main source of information for device driver problems and eve...

Page 114: ...figured to perform extended event logging for an HBA which causes it to log all loop transitions and many minor events Extended Application Event Logging uses extra overhead and is enabled only in tro...

Page 115: ...be modified using Fast UTIL Solaris SPARC FCode Solaris x86 or SANsurfer FC HBA Manager The path for the Solaris messages file is var adm messages SANsurfer FC HBA Manager SANsurfer FC HBA Manager li...

Page 116: ...es before comple tion Cause There is insufficient disk space or not enough available mem ory Solution The installation detects when there is insufficient disk space When sufficient disk space is avail...

Page 117: ...host Cause The HBA driver may not be installed Solution Verify that the HBA driver is installed see Verifying that the HBA Driver is Installed on page 9 10 SANsurfer FC HBA Manager user interface is n...

Page 118: ...lution Verify that the operating system driver detects the devices If the operating driver does not detect devices neither does SANsurfer FC HBA Manager Check agent logs for any problems while queryin...

Page 119: ...an operating system driver lost com munication with the HBA or device Solution Verify that the qlremote agent is installed and running see Verifying that qlremote is Installed and Running on page 9 1...

Page 120: ...port multiple LUNs If a JBOD is used each device must be individu ally configured and manually balanced Unable to mask LUNs Cause The LUN path is unconfigured Solution In the Fibre Channel Configurati...

Page 121: ...operties Unable to run update flash BIOS Cause This feature is not supported for all operating systems Solution The Update Flash utility is available only for Windows XP Professional Windows 2000 Wind...

Page 122: ...owing no failover occurred no device was removed and the HBA tree shows the appropriate device port name and LUN information Current Path dialog box does not display my storage device port names and L...

Page 123: ...n the Driver page click the Driver Details button 6 On the Driver File Details dialog box Driver files list select the driver The file version appears below 7 Repeat the process for each HBA port as a...

Page 124: ...emote is installed and running on Windows 1 Open the Computer Management Services window Figure 9 1 2 Verify that the QLogic Management Suite Java agent service QLManagementAgentJava is running Figure...

Page 125: ...verify that qlremote is installed and running on Solaris SPARC x86 1 Type the following command and then press ENTER ps e grep qlremote 2 If entries display qlremote is running Alternate Solaris proce...

Page 126: ...wing procedures to trace SANsurfer FC HBA Manager user interface and agent activity debug as directed by your authorized service provider This section provides procedures for Tracing SANsurfer FC HBA...

Page 127: ...properties lax stderr redirect console lax stdout redirect console lax stdin redirect console Edit the file so that the information is saved to a file as shown for your operating system For a system t...

Page 128: ...nager and Agent Activity Debug 9 16 SN0054651 00 B S For a Red Hat SuSE Linux or Solaris SPARC x86 system the location could be lax stderr redirect trace txt lax stdout redirect trace txt lax stdin re...

Page 129: ...9 Troubleshooting Tracing SANsurfer FC HBA Manager and Agent Activity Debug SN0054651 00 B 9 17 A Figure 9 4 SANsurfer lax File Example...

Page 130: ...left corner of the title bar c On the shortcut menu click Properties The Command Prompt Properties dialog box opens Figure 9 5 Figure 9 5 Command Prompt Properties Dialog Box d Click the Layout tab t...

Page 131: ...he current tool log from the Event Viewer To save the log from the Event Viewer on Windows 1 Click the Start button point to Programs point to Administrative Tools and then click Event Viewer 2 On the...

Page 132: ...te agent do the following a To determine the process identifier pid of qlremote type the following and then press ENTER ps ef grep qlremote The pid is shown as in the following example Note that in th...

Page 133: ...econd terminal to start the SANsurfer FC HBA Manager user interface Connect to the host with SANsurfer FC HBA Manager 6 On the terminal you opened in Step 1 press CTRL C to stop the qlremote agent Thi...

Page 134: ...9 Troubleshooting Tracing SANsurfer FC HBA Manager and Agent Activity Debug 9 22 SN0054651 00 B S Notes...

Page 135: ...nager interface allows connections to different platforms at the same time What does the blinking heart on the con nected host mean SANsurfer FC HBA Manager actively pings the agent at the specified b...

Page 136: ...A Frequently Asked Questions A 2 SN0054651 00 B S Notes...

Page 137: ...tcut Keys Press To ALT X Exit SANsurfer CTRL N Configure FC ports F5 Refresh Insert Connect host CTRL O Load from file CTRL S Save to file CTRL T Save to text file CTRL SHIFT C Compare host Delete Dis...

Page 138: ...d CTRL R Flash Update Wizard SAN CTRL V Driver Update Wizard SAN CTRL M HBA Parameters Update Wizard SAN CTRL W HBA Parameters File Update Wizard SAN CTRL I iiDMA Settings Wizard SAN CTRL L Run LUN Ma...

Page 139: ...ogic HBA The primary function of the boot code is communication with the external boot device before the operating system is up and running There are also secondary functions that can be performed by...

Page 140: ...etWare s Media Manager In Red Hat SuSE Linux the driver layers include SCSI Upper Layer is the device management layer It handles device dependent tasks for devices such as disks and tapes SCSI Middle...

Page 141: ...FCoE is a new technology defined by the T11 standards body that allows traditional FC storage networking traffic to travel over an Ethernet link by encapsulating FC frames inside Layer 2 Ethernet fra...

Page 142: ...e is available in Windows 2000 Windows Server 2003 Windows Vista Novell NetWare and Red Hat SuSE Linux Windows XP and Windows Server 2008 do not support load balancing loopback A diagnostic tool where...

Page 143: ...ort point to point Two FC nodes directly connected non loop port Access point in a device where a link attaches The four types of ports include N_Port is a FC device port that supports point to point...

Page 144: ...which the HBA driver binds a target ID using a target s world wide port name WWPN or port ID This enables the target ID to always connect to the WWPN or port ID across reboots regardless of SAN reconf...

Page 145: ...ing 7 2 autoexec ncf file NetWare 3 10 B BIOS definition of Glossary 1 boot code definition of Glossary 1 boot device definition of Glossary 1 Broadcast Settings dialog box 9 5 Browse dialog box 6 2 b...

Page 146: ...Default Failover Enable Disable dialog box installation 5 15 default password location of 6 14 definitions of terms Glossary 1 Details page Transceiver Details Diagnostics 8 9 device definition of Gl...

Page 147: ...C HBA BIOS utility 3 8 FC definition of Glossary 3 FCode definition of Glossary 3 utility 3 8 FCoE definition of Glossary 3 features of SANsurfer FC HBA Manager 2 2 asset management 2 2 configuration...

Page 148: ...6 inbox driver NetWare 3 11 input output control ioctl definition of Glossary 4 Install Complete dialog box installation 5 17 installation 5 1 checklist 3 6 CLI 5 18 configure disks 3 10 install enha...

Page 149: ...ers 3 11 network interface controller definition of Glossary 4 networked configuration 5 2 NIC definition of Glossary 4 nonvolatile random access memory definition of Glossary 4 Novell NetWare Disk Se...

Page 150: ...SANsurfer FC HBA Manager on 6 3 Red Hat SuSE Linux driver layers Glossary 2 Refresh button updating host and HBAs 6 8 refreshing the host configuration 6 30 related documents 1 3 remote procedure call...

Page 151: ...Vendor Identification SSID SSVID missing 9 9 support See technical support sysfs definition of Glossary 5 sysfs IOCTL module 3 11 system configurations 3 1 RAID and LUN masking 3 5 SAN or cluster 3 4...

Page 152: ...23 user forums searching 9 2 V video card requirements 4 2 viewing HBA tree 6 6 help system 6 12 main window elements of 6 5 toolbar 6 8 warning messages 6 16 W warning display option enabling 6 16 W...

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