41
TROUBLESHOOTING
• Check the following before contacting technical support.
Problem
Possible Causes
Solution
The unit does not work. The power is not connected.
Insert the plug into the wall
outlet.
The device does not
dehumidify.
The water container is full.
Remove the water from the
container.
The water container has not
been replaced correctly.
Place the water container in
the correct position.
The air filter is clogged.
Clean the air filter.
The temperature or relative
humidity in the room where
the device is operating is too
low.
It is normal that the device
does not dehumidify in these
conditions.
The dehumidifier works,
but reduces the relative
humidity insufficiently.
The room is too large.
We recommend using a
dehumidifier with a greater
capacity.
There are too many sources of
humidity.
We recommend using a
dehumidifier with a greater
capacity.
There is too much ventilation.
Reduce ventilation (e.g. close
windows and shut doors.)
4
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