Qiagen QIAsymphony AS, Operating Manual

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QIAsymphony SP/AS Consolidated Operating Guide 12/2017 173
13.6.5 Errors that may occur when starting a batch/run
Error Comments and suggestions
Run button is inactive. Make sure that the tube/plate carrier has been loaded and that the batch status is QUEUED .
One or more batches
cannot be queued. The system detected 2 or more samples with the same sample ID. Make sure the sample ID is
unique.
Sample ID could not be read during loading of the tube/plate carrier. Remove the tube/plate
carrier and reload it more slowly. Make sure that all bar codes are oriented to the left and are
readable.
Samples in the tube
carrier are not detected
by the system although
they have been loaded.
The bar code of the tube carrier could not be properly read by the system.
Remove the carrier and insert again more slowly. Remember to pause at the stop line.
Wrong sample IDs are
shown in sample view. If two or more tube carriers are inserted:
 Remove all carriers.
 Insert a carrier and wait until the bar code camera has returned to its home position and
the corresponding batch has changed state.
 Insert remaining carriers in the same way.
 Before inserting a new carrier, wait until the corresponding batch has changed state.
Run cannot be started
because an inventory
scan has to be
performed.
Before the user can start a run, an inventory scan of each drawer except the “Sample” drawer
must be performed. Open and close the drawers to start the inventory scan.
If an inventory scan has already been performed, do not open the hood before starting the run.
If the hood was opened after performing an inventory scan the scan has to be carried out
again.
13.6.6 Protocol errors
Error Comments and suggestions
Assay Control Set is not
displayed.
Make sure that the Assay Control Set was transferred to the QIAsymphony SP. Check all
categories in the Assay Control Set list.
If a problem occurred during transfer of the Assay Control Set from the USB stick to the
QIAsymphony SP, see Sections 13.5.1 and 13.5.2.
13.6.7 Errors that may occur while operating the QIAsymphony SP
Error Comments and suggestions
One or more channels
had a Z-drive movement
error. Be sure to insert and to define the same tube/plate. Only use compatible tubes/racks. For more
information, visit www.qiagen.com/goto/QIAsymphony.
Make sure that the tubes/plates are properly inserted in the tube carrier/adapter. Use an
appropriately sized tube or rack for the volume.
If filter-tips are still attached to the tip adapters, open the
Maintenance SP menu and select
Cleanup under Cleanup . Select the Crash occurred branch of the cleanup procedure.
If the problem persists, contact QIAGEN Technical Services.
Important : After successful cleanup it is necessary to empty all slot positions in the “Sample”
and ”Eluate” drawers and restart the machine. New runs can then be started.
Sample is not detected by
the system and is flagged
as “invalid”.
Make sure the samples do not contain foam. Be sure to use at least the minimum volume of
sample required for the protocol. For more information, refer to the handbook of the
QIAsymphony Kit you are using.
If the problem persists, contact QIAGEN Technical Services.