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Q-See QT IP HD, Manual

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Table of Contents

Getting Started

Warranty 4

Understanding Your System

What’s Included 

5

Understanding Your NVR: Front Panel 

6

Understanding Your NVR: Rear Panel 

7

Setting Up Your System

Create Your Account 

8

Connect Your Cameras 

8

Connect NVR to Display 

10

Connect Mouse 

11

Connect to Router 

11

Download Mobile App 

12

Powering up the NVR 

12

Startup Wizard 

13

QT View Mobile App 

15

QT View on a Computer 

17

Installing Your Cameras

Getting the Most Out of Your Q-See Cameras  18

Using Your System

Understanding Your Menu Bar 

20

On-Screen Keyboard
Video Search, Playback and Backup 

22

The Settings Menu 

26

Date and Time 

27

Passwords and Users 

29

Recording 34
QT View Mobile App 

40

Resources / Appendix

Wizard Glossary 

42

Troubleshooting 43
Technical Support and Resources 

48

Summary of Contents for QT IP HD

Page 1: ...High Definition Home and Business Security Camera System QT IP HD ...

Page 2: ...to Router 11 Download Mobile App 12 Powering up the NVR 12 Startup Wizard 13 QT View Mobile App 15 QT View on a Computer 17 Installing Your Cameras Getting the Most Out of Your Q See Cameras 18 Using Your System Understanding Your Menu Bar 20 On Screen Keyboard Video Search Playback and Backup 22 The Settings Menu 26 Date and Time 27 Passwords and Users 29 Recording 34 QT View Mobile App 40 Resour...

Page 3: ...es and businesses Your state of the art Q See system produces sharp clear images and is packed with an abundance of features that make it easy for you to keep a close eye on what matters most On behalf of our entire team thank you for trusting Q See to be your choice for your personal surveillance needs Sincerely Priti Sharma President Connect with us on social media ...

Page 4: ...ted in this warranty policy What doesn t my warranty cover Misuse vandalism or tampering Modification or alteration to hardware or software including the removal of Q See logos or branding Cut or spliced cables or wires or those coated in insulation caulk or other materials Products that have been painted Unsuitable physical or operating environment beyond product specifications Improper maintenan...

Page 5: ...Bundle Cameras Camera Cables NVR Cables NVR Power Supply 100 30m Ethernet Cables Colors on the back of the NVR are for reference only Your system will include one of the options below HDMI Cable Network Cable A B C One for each camera This connects your NVR to your router ...

Page 6: ...ash or external hard drives to update firmware or backup recordings Enter Confirm selection Backup Decrease the value in SETUP Enter backup mode in LIVE VIEW Search Enters Search Mode Multiscreen Change screen display mode between number of channels 1 4 9 16 Launches PLAYBACK window Starts or pauses video Fast Forward Rewind ESC Quit PLAYBACK mode Exit the current window or status Switch video out...

Page 7: ...DC 48V Power input Audio Output RCA connection for audio output connect to an amplified speaker HDMI HDMI video output USB Connect USB mouse RS 485 PTZ For Legacy Pan Tilt base control NOTE Your NVR model may differ from that shown in this illustration Not all features may be present Colors are for reference only ATTENTION Some models may have two power supplies Each will only fit into its proper ...

Page 8: ...camera Make sure that you hear a click to ensure a good connection ATTENTION The other camera lead is for use with a power adapter not included when the camera is not powered by the NVR and a POE Power Over Ethernet switch is not available Cover with electrical tape if not used and exposed to weather ATTENTION You must have an account to access Free mobile surveillance app motion detection alerts ...

Page 9: ...mera and receive its video Repeat steps A B for each camera Cameras will appear on screen in Live View in the order they were connected ATTENTION Please test cameras and connections prior to mounting If there is no image or a dark screen when you first connect the cameras please see Troubleshooting pg 43 ATTENTION Do not connect a camera to the separate network LAN port This is used to connect the...

Page 10: ...I cable to the monitor or TV C Plug the monitor or TV into a surge protector Option B VGA Monitor A Plug a VGA cable not included into the NVR s VGA port B Connect the other end of the VGA cable to the monitor 19 or larger C Plug the monitor into a surge protector Note Colors are for reference only VGA cable not included Note Colors are for reference only HD TV Monitor 19 ...

Page 11: ...the back either one will work Step 5 Connect To Router A Plug the included Network Ethernet cable into the Network LAN port on the back of the NVR B Connect the other end of the cable to an open port on your router not included You will hear a click when the cable is properly connected Network Router Network Router ...

Page 12: ...iew mobile app to your mobile device Step 7 Powering up the NVR A Plug the NVR power supply cord into the DC 48V Port on the back of the NVR B Plug the power supply or power adapter into a surge protector C Turn on the NVR s power switch if present The NVR will beep as it powers up and the Startup Wizard will appear on screen after a few minutes ...

Page 13: ...me Time Zone System Time GMT 12 West of the International 01 24 2016 04 18 42 Admin Password Setup Date and Time New Password Confirm Password admin 123456 123456 Display Password English Log in Automatically IMPORTANT Please change the Password Keep it in a safe a location Select a security question below to recover a lost password A Set your desired language in the first window The NVR will rest...

Page 14: ...t password Wizard Network Settings Wizard Next Previous Edit Security Question Cancel Next Previous Cancel Time Zone System Time Date Format Time Format DST GMT 12 West of the International 01 24 2016 04 18 42 Month Day Year 24 Hour NTP ON OFF Date and Time password Wizard Ethernet Port 1 Online Network Settings Obtain an IP address automatically IP Address Subnet Mask Gateway 1 9 2 1 0 1 8 1 9 9 ...

Page 15: ...gin screen enter the Serial Number shown to the right under the QR code 3 Enter the Username admin 4 Enter your new Password default is 123456 00867F1VE309 www qseeqtview com 00867F1VE309 www qseeqtview com D Click Next to allow your NVR to automatically connect to your network If it is successful it will display a Success message along with your LAN Local Area Network address If the attempt is un...

Page 16: ... Always test your cameras to view live video before you install them onto the wall ATTENTION The QR Code is also located on the top of your NVR Q See Scan N V iew 1 2 3 4 A B 5 6 C D F 7 IP DDNS or SN Nickname User Play Password Add device 001122334455 My NVR admin Play Add device IP DDNS or SN Nickname User Play Password Add device 001122334455 My NVR admin Play Add device B D E Adding Mobile Dev...

Page 17: ...rd you created F Select the computer hard drive you want to use to save video G In the Control Panel click Add Device H QT View will automatically scan your network for any NVRs connected to it J Click the Live Preview tab K Click and drag Root into a blank square The cameras will load automatically Using a Browser PC Use Internet Explorer Firefox or Chrome with IE plug in Macintosh Use Safari A E...

Page 18: ...thickness Mount your camera on a wall that is at least 2 5 thick Avoid direct exposure to weather Mount your camera under an eave or awning if possible Get the Most Out of Your Q See Cameras Follow these tips to maximize the life and performance of your cameras ...

Page 19: ... local laws before installing cameras 2011 NEC 820 44 Light levels should be approximately the same between camera and target area Do not place near high voltage wires or other sources of electrical interference Do not place camera behind a window ...

Page 20: ...Opens the Settings Menus to adjust your system Screen Display Mode Choose how many along with which live video channels will be displayed on screen Sequence Cycle through a selection of live video channels Quick Playback Quickly play back video Choose from the past five seconds through the past five minutes Manual Record Overrides current settings to record video on all channels until deselected I...

Page 21: ...as a password the On Screen Keyboard will open up when the field is clicked 1 2 3 4 5 6 7 8 9 0 q w e r t y u i o p a s a d f g h j k l z x c v b n m Text is entered by pointing at each character with the cursor and clicking with the mouse Shift Space Symbol Keyboard Delete Enter ...

Page 22: ...y selecting Search and Save in the pull up menu You can search for video that was recorded during a certain time by type of recording and by reviewing snapshots of recordings Once you ve found the desired video you can play it back and then save your files to a removable USB flash drive in a format that is easily playable on your computer 01 24 2016 04 18 42 2014 D 2018 2015 2017 11 3 12 2 22 26 2...

Page 23: ... 16 00 18 00 20 00 01 24 2016 01 24 2016 02 28 34 Searching by Time A Set the start and end times of your search B Select which camera s to search C Click Search D Video recorded during the search period will appear as color coded bars showing the time and duration Playback Single Camera E Click on the timeline where you want playback to start The blue time marker will snap to that position F Sele...

Page 24: ... Search and Save 01 24 2016 04 18 42 01 24 2016 04 38 42 Camera001 Camera002 Camera003 Camera004 Camera005 Camera006 Camera007 Camera008 Search Backup Playback Manual Camera 01 Camera Name Type Time Period Camera 02 Camera 03 Camera 04 Manual Manual Manual Manual Sensor Schedule Motion Searching by Event A Set the start and end times of your search B Select which camera s to search C Click Search ...

Page 25: ...rded during the search period will appear in order of the time they were created regardless of channel below the playback window Playback E Select a snapshot to view and press to begin a slide show of the snapshots A B E C D 01 24 2016 04 18 42 01 24 2016 04 38 42 Camera002 Camera002 Camera002 Camera002 Camera002 Camera002 Camera002 Camera002 Search Backup F Select a snapshot to save export to a U...

Page 26: ...D OFF Start C Click Settings B C Admin Search and Save Settings Logout Shutdown Add Camera Edit Camera Image Settings Motion PTZ Camera TCP IPv4 DDNS Port E mail Network Status Network Basic Date and Time Information View Log Backup and Restore Disk Management Storage Mode System Add User Edit User Edit Permission Group Modify Password Account andAuthority Encode Parameters Record Schedule Advance...

Page 27: ...date and time were set up in the Startup Wizard If you have an incorrect date or time first check the settings to see if the time zone is correct A Select Date and Time in the System tile B Automatic time synchronizing must be disabled to modify specific time settings Click on Synchronous and select Manual C Select your Time Zone General Settings Date and Time System Time Date Format Time Format O...

Page 28: ... Y Hr Min Sec M D 19 18 3 36 Cancel OK E Click and Scroll with the mouse to the desired numbers F Click OK E F Question Cancel OK Modifying time will stop the current playback and backup Are you sure to modify it G A message will appear to confirm that any backups or playback will stop in order to modify the time Click OK General Settings Date and Time System Time Date Format Time Format Output Se...

Page 29: ...dit Permission Group Modify Password Account andAuthority Encode Parameters Record Schedule Advanced Record Sensor Alarm Alarm Out Motion Alarm Alarm B Enter the Current Password Default Password 123456 C Enter your New Password and re enter in the Confirm Password field D Click OK Current Password Display Password New Password Confirm Password Change User Password Cancel OK ATTENTION Only the Adm...

Page 30: ...Record Schedule Advanced Record Sensor Alarm Alarm Out Motion Alarm Alarm Live Display agement nt s Username Modify Password Edit User Edit Security Question Group MAC Address admin Administrator 00 00 00 00 00 00 Edit Delete Camera Record Alarm Network System Account and Authority Search Users B Click the Edit icon C Click Edit Security Question C B Cancel OK Add Question favorite food tacos Answ...

Page 31: ...ing a Password A Click Login in the Start Menu Username Password Display Password Log In Automatically admin Enter Password Login Cancel Login Retrieve Password Answer Retrieve Password Cancel OK Question Dynamic Password Question favorite food tacos B Click Retrieve Password C Select a Question and enter the answer you saved D Click OK E The Password will reset to the default 123456 F Return to t...

Page 32: ...sword Account andAuthority Encode Parameters Record Schedule Advanced Record Sensor Alarm Alarm Out Motion Alarm Alarm B Enter the new User Name C Enter the New Password and re enter in the Confirm Password field Username Display Password Enter Username E mail Remark Password Enter Password Confirm Password Enter Password Add User Cancel Add Group Admin Bind MAC B D C D If you wish to limit the ri...

Page 33: ...nced Ordinary ATTENTION Each Group has a default set of accessible functions for its users Ordinary Audio Talk Intercom and Preview all cameras Advanced Ordinary permissions plus Local and Remote Camera Management Local and Remote System Settings Remote Login and Playback or Backup Cameras along with Control of any PTZ cameras Administrator No limits on permissions Groups may be edited or created ...

Page 34: ...assword Account andAuthority Encode Parameters Record Schedule Advanced Record Sensor Alarm Alarm Out Motion Alarm Alarm ATTENTION Your system is factory set to record whenever motion is detected by the camera These instructions are to help you specify the area s you want to detect motion All Camera Motion Sensitivity Low High Duration Reverse Clear Cam1 20 Secs ON Cam1 Cam2 Cam3 Cam4 Cam5 Cam6 Mo...

Page 35: ...C Click and drag with the mouse in the camera view to remove or add areas of motion sensitivity The blue animation below the camera view provides a demonstration ATTENTION In the image above the user is turning off motion detection for the area of the street and sidwalk to reduce false alarms D Repeat for any additional cameras and then click Apply ...

Page 36: ...Detection Schedule pull down Live Display Mode Settings Camera Name Sensor Record Schedule Motion Record Schedule Timed Record Schedul Cam1 Cam2 Cam3 Cam4 Cam5 Cam6 Advanced Schedule Config Camera Record Alarm Network Edit Edit Schedule Motion Manual All Reverse Clear All Manual All Reverse Clear All 00 00 24 00 Sun 0 2 4 6 8 10 12 14 16 18 20 22 24 Manual All Reverse Clear All 00 00 24 00 Mon 0 2...

Page 37: ...18 20 22 24 06 08 07 58 D F E D Select the icon E Click and drag with the mouse to remove turn off recording specific times F Click OK Fills in turns on recording Removes turns off recording Manual Set start and end times numerically Record Live Display Camera Record Alarm Network System Account and Authority Record Mode Settings Schedule Config Advanced Encode Parameters Event Record Stream Timin...

Page 38: ...0 00 24 00 Tues 0 2 4 6 8 10 12 14 16 18 20 22 24 Manual All Reverse Clear All 00 00 24 00 Wed 0 2 4 6 8 10 12 14 16 18 20 22 24 Manual All Reverse Clear All 00 00 24 00 Thur 0 2 4 6 8 10 12 14 16 18 20 22 24 Manual All Reverse Clear All 00 00 24 00 Fri 0 2 4 6 8 10 12 14 16 18 20 22 24 Manual All Reverse Clear All 00 00 24 00 Sat 0 2 4 6 8 10 12 14 16 18 20 22 24 06 08 07 58 B D C B Select the ic...

Page 39: ...Sensor Record Schedule Motion Record Schedule Timed Record Schedule Advanced edule Config Apply E E Click Apply ATTENTION When motion is detected a yellow Motion Indicator and a red Recording Indicator will appear in the upper right corner of the camera s Live Preview window ...

Page 40: ... recorded on your system s hard drive Snapshot Captures still image and saves it on your mobile device Record Records video onto your mobile device s memory Multi Screen View one or more channels simultaneously Audio Requires a camera with microphone or a separate microphone connected to your system on that channel and located with the camera Microphone Tap to activate to speak through your mobile...

Page 41: ...ess video on your system s hard drive A Select the system to search B Tap the icon A B C Scroll left or right to find the desired time Tap on the date to choose a different day Recorded events are shown as color blocks on the timeline see below Playback will start automatically Swipe to Change Channels Pinch to Zoom in Timeline Change System Manual Record Motion Record Sensor Record Schedule Recor...

Page 42: ...anguage This is the language the NVR will use Local IP Address LAN The NVR s address on your local network IP Internet Protocol IP devices communicate with each other via a local network or over the Internet POE Power Over Ethernet Uses a standard Ethernet cable to transmit power and commands to the camera while receiving video back from it NVR Network Video Recorder Work with IP cameras connected...

Page 43: ... You should see a faint red glow from the infrared LEDs This indicates that your camera has power and is working properly If you still do not have a video signal from the camera check that the video cable is properly connected to both the camera and the NVR as shown in Step 2 on pages 7 and 8 Other tests Connect the camera to a cable that has a working camera attached If the camera works the cable...

Page 44: ...he video image Click on the icon to open the Image Adjust window Select the Flip option at the bottom Camera looking through window has video image during day but not at night The LEDs on the camera act as a flashlight and at night this light is being reflected by the window back at the camera You will need to reposition the camera outside the window Camera video is very dark during one time of da...

Page 45: ...nsmitted If the cable is properly connected but no data is transmitting replace the cable or try another port on the router Your NVR must be connected directly to the router and not through a network hub or switch Your router must have DHCP enabled Consult your router s manual to determine if it has this feature and how to enable it If your router is provided by your Internet Service Provider ISP ...

Page 46: ...46 Notes ...

Page 47: ...47 Notes ...

Page 48: ...440 24 7 Online Support Portal and Knowledge Base www q see com support Additional Support Firmware Updates How To s Manuals and Guides Repairs and Returns Software Support Videos Chat Support Mon Fri 6AM 7PM PST Sat Sun 9AM 5PM PST Languages English Spanish ...

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