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©2014 QImaging. All rights reserved. QI_Retiga3000_UM_Rev_A1
14
Retiga 3000 USER MANUAL
Camera Fan Not Running
Check the set point temperature in your software application. Make sure it is set to a temperature cooler than
+5°C. (The stabilizing temperature when the fan is turned off is +5°C.) Try modifying the sensor temperature
to see if the fan turns on. Contact QImaging Support if the fan still does not run.
Camera Running Too Warm
It is normal for the camera to be slightly warm to the touch while in operation. However, if the camera is more
than slightly warm to the touch (and at least one inch of space has been left around the camera housing),
switch off the camera immediately and contact QImaging Support.
Unresolved Problems - Contacting QImaging Support
If you are still unable to resolve your problem, contact QImaging Support for assistance in one of four ways:
■
Visit
http://www.qimaging.com/support/faq/
for a list of all frequently asked questions. Your
issue may be resolved in one of these faqs.
■
Visit
http://www.qimaging.com/contact/
and fill out a support form online.
■
with complete details of your problem (including Error Message
and Code if possible), camera model, computer hardware configuration, and operating system.
■
Call one of QImaging’s regional support offices at the appropriate number below.
To assist you better and to quickly resolve the issue, it is recommended that you are at your
computer during the call.
United States and Canada
QImaging
Tel: +1 800.874.9789
China
Shanghai Roper Industries Trading Co., Ltd.
Tel: +86.21.3377.3519
Japan
Nippon Roper K.K.
Tel: 81.3.5639.2731
Europe
Roper Engineering s.r.o.
Tel: 420.597.305.857
Summary of Contents for Retiga 3000
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