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Confidentiality
The information contained in this manual may be confidential and proprietary and is the property of
Pyxis Lab Inc. Information disclosed herein shall not be used to manufacture, construct, or otherwise
reproduce the goods disclosed herein. The information disclosed herein shall not be disclosed to others
or made public in any manner without the express written consent of Pyxis Lab Inc.
Standard Limited Warranty
Pyxis Lab warrants its products for defects in materials and workmanship. Pyxis Lab will, at its option,
repair or replace instrument components that prove to be defective with new or remanufactured
components (i.e., equivalent to new). The warranty set forth is exclusive and no other warranty,
whether written or oral, is expressed or implied.
Warranty Term
The Pyxis warranty term is thirteen (13) months ex-works. In no event shall the standard limited
warranty coverage extend beyond thirteen (13) months from original shipment date.
Warranty Service
Damaged or dysfunctional instruments may be returned to Pyxis for repair or replacement. In some
instances, replacement instruments may be available for short duration loan or lease.
Pyxis warrants that any labor services provided shall conform to the reasonable standards of technical
competency and performance effective at the time of delivery. All service interventions are to be
reviewed and authorized as correct and complete at the completion of the service by a customer
representative, or designate. Pyxis warrants these services for 30 days after the authorization and will
correct any qualifying deficiency in labor provided that the labor service deficiency is exactly related to
the originating event. No other remedy, other than the provision of labor services, may be applicable.
Repair components (parts and materials), but not consumables, provided in the course of a repair, or
purchased individually, are warranted for 90 days ex-works for materials and workmanship. In no event
will the incorporation of a warranted repair component into an instrument extend the whole
instrument’s warranty beyond its original term.
Shipping
A Repair Authorization Number (RA) must be obtained from the Technical Support
(
) before any product can be returned to the factory. Pyxis will pay freight
charges to ship replacement or repaired products to the customer. The customer shall pay freight
charges for returning products to Pyxis. Any product returned to the factory without an RA number will
be returned to the customer.
