Troubleshooting
If the device should stop working properly, first check whether you are able to correct
the problem yourself. If you are not, contact the Customer Service (1-888-318-PYLE /
718-535-1800).
Do not try to repair a faulty device yourself!
NOTE: If you use normal tap water in the
and
you have hard water, it may be necessary to replace the filter when it is no longer
effective. Mineral deposits can build up in the heating element causing damage and/or
dimished performance. Contact Customer Service (1-888-318-PYLE / 718-535-1800)
for information about replacement parts. If replacement of the filter is determined to
be necessary, you can purchase this through Customer Service. To remove the filter,
first remove the water tank then pull the filter up and out of the steamer body. Replace
with a new filter. Using distilled water will extend the life of the unit.
Pure Clean Steam Floor Mop & Sweeper
Possible cause/solution
Problem
The device does not
work. The red control
lamp does not light up.
!
Is the plug inserted in the mains socket correctly?
!
Is the mains socket defective? Try another mains
socket.
!
Check the fuse of your mains connection.
The brush rotates but no
steam comes out.
!
Have you pressed the steam release button
correctly?
!
The device is not yet ready to operate. Hold the
steam release button down for approx. 30
seconds until you no longer hear any pumping
noises, and the device begins to emit steam.
!
The water tank is empty. Fill it up (see "Preparing
the device/filling water tank" section).
Only a very small amount
of steam emerges.
!
The nozzle is blocked. Unscrew the central piece
from the cleaning foot and carefully rinse the
tube of the cleaning foot with a descaler solution.
Use a funnel. Please follow the instructions for
using the descaler.
Water emerges instead
of steam.
!
The water is forming condensation in the tube.
Press the steam release button until steam
emerges. If necessary, place a cloth beneath the
attachment as water can emerge. If water should
unexpectedly continue to emerge instead of
steam, let go of the steam release button, pull
the plug out of the plug socket, let the device
cool down for approx. 5 minutes and then try
again.
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