Puretec Multitrol MUL-E3 Series User Manual Download Page 20

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Installation & Operation Manual

Troubleshooting Guide

Troubleshooting Guide

PROBLEM

POSSIBLE CAUSE

SOLUTION

Valve does not regenerate automatically, but
does when performing a manual regeneration

A. Bypass valve in bypass position/faulty

A. Turn bypass to normal operation/replace

bypass

B. Meter loosely/not connected to PC Board

B. Connect meter into the three pin connector

labelled METER on PC Board

C. Restricted/stalled meter turbine

C. Remove meter and check for rotation or

foreign material

D. Incorrect programming

D. Contact Puretec for assistance

E. Defective meter

E. Replace meter

F. Defective PC Board

F. Replace PC Board

Hard/Untreated water delivered to service

A. Bypass valve is in bypass operation/faulty

A. Turn bypass to normal operation/replace

bypass

B. Media is exhausted due to high water usage

B. Check program settings or diagnostics for

abnormal water usage

C. Fouled media bed

C. Clean/replace media

D. Meter not registering/faulty

D. Remove meter and check for rotation or

foreign material/replace meter

E. Water quality fluctuation

E. Test water and contact Puretec for assis-

tance

F. No regenerant or low level of regenerant

F. Refill regenerant tank

G. Valve fails to draw regenerant

G. Refer to 'Valve fails to

draw in regenerant'

H. Insufficient regenerant level in regener-

ant tank

H. Contact Puretec for assistance

I. Leak from seal/spacer stack assembly

I. Clean/replace spacer stack assembly

Control valve uses too much regenerant

A. Incorrect refill setting

A. Contact Puretec for assistance

B. Incorrect program setting

B. Contact Puretec for assistance

C. Valve regenerating frequently

C. Check for leaking fixtures or system

undersized.

Regenerant being delivered to service

A. Low water pressure

A. Check incoming water pressure – water

pressure must remain at minimum of
25 psi

B. Incorrect injector size

B. Replace injector with correct size for

application

C. Restricted/kinked drain line

C. Check drain line for restrictions or debris, or

unkink drain line

Summary of Contents for Multitrol MUL-E3 Series

Page 1: ...User Guide Multitrol Filtration System MUL E3 Series For correct operation installation it is essential to observe these instructions MAR2018 ...

Page 2: ... Before Installation 5 Specifications 7 Exploded Diagram 8 Diagram Identification 9 Installation Procedure 10 Programming 14 Start up 15 Regeneration 15 Replenishment of Salt Supply 16 Type of Salt to Use 16 Brine Tank Clean Out Yearly 16 Media Replacement 16 Bypass Valve Operation optional accessory 17 Troubleshooting Guide 18 Warranty 22 ...

Page 3: ...ation is applicable to your particular unit Caution Do not use with water that is microbiologically unsafe or without adequate disinfection before or after the system Puretec systems are designed to run economically for many years and this is dependant on the initial installation and periodic maintenance Flush system for 5 minutes or more after any period of non use more than 2 weeks Note For poin...

Page 4: ...llation Installer Plumber Details Water Analysis Information Hardness ___________ ppm mg L Iron ___________ ppm mg L Manganese ___________ ppm mg L pH ___________ TDS Total Dissolved Salts ___________ ppm mg L Ammonia ___________ ppm TOC Tannin ___________ ppm Installation Record For future reference fill in the following data Pre installation ...

Page 5: ...and hardness Contact Puretec when selecting model and regeneration settings for best results Install Water Conditioning Equipment Correctly Select the location of your Multitrol system with care Various conditions which contribute to proper location are as follows Install as close as possible to a drain Install in correct relationship to other water treatment equipment Contact Puretec for assistan...

Page 6: ...etting primer and solvent cement on filter system Install grounding strap on metal pipes if required Ensure the system is protected against high pressure and extreme temperatures Facts to Remember While Planning Your Installation All installation procedures MUST conform to local plumbing codes If lawn sprinkling a swimming pool or geothermal heating cooling or water for other devices activities ar...

Page 7: ...n max 140 875 kPa Operating temperature min max 2 48 C Electrical connection 240V 50 Hz Inlet outlet connection 25mm Drain connection Overflow connection MUL35 E3 MUL50 E3 MUL70 E3 Width mm W 245 mm 260 mm 300 mm Height mm H 1400 mm 1570 mm 1525 mm Maximum salt stor age capacity 125 kg 125 kg 125 kg W 430 900 H ...

Page 8: ...8 Installation Operation Manual Copyright Puretec Pty Ltd 2018 Parts Identification Exploded Diagram 2 1 3 4 5 7 6 10 9 11 12 13 14 15 8 ...

Page 9: ... Top screen 4 WTD3030 Pressure tank UV sheild 5 WTV4000 Automatic valve 6 WTB5070 Plastic fitting kit elbow 7 WTB2100 Valve Cover 8 Drain tube assembly 9 WTV5135 Transformer suit auto valve Item Part no Description 10 WTV5000 Bypass assembly purchased Separately 11 KTV6SVC Black tubing 12 KEC66 Elbow connector 13 WTB4190 Brine pickup assembly 14 WTB2200 Brine tank 15 WTB5150 2 Peice overflow Brine...

Page 10: ...________ ppm mg L pH ___________ TDS Total Dissolved Salts ___________ ppm mg L Conductivity ___________ EC uS cm Chloride ___________ ppm mg L Sodium ___________ ppm mg L 130 0 3 0 1 7 275 404 121 96 Customer Service Helpline 1300 140 140 AU 0800 130 140 NZ Extra items required 2 Unpack the equipment Locate and identify the parts as shown below 1 For correct operati on installa tion it is essenti...

Page 11: ...far enough away from any water heaters to avoid any hot water backflow into the system A weatherproof powerpoint and surge protector is recommended 2 Plug or cover the top end of the riser pipe in the tank making sure no media can enter the tube 3 Ensure that the riser pipe is sitting in the cradle at the base of the tank Then using a wide mouth funnel place the media in the tank as per the number...

Page 12: ... control module 7 Apply plumbing tape to the nipple as required Connect the pipe work to the valve refer to page 9 for identification FOLLOW LOCAL PLUMBING CODES Installing the Bypass purchased separately Uninstall the plastic fittings by turning the knob coun terclockwise Connect the bypass assembly followed by the plastic fittings Hand tighten the knobs do not overtighten Refer to page 17 for by...

Page 13: ...ust be a direct and separate line to the drain Allow an air gap as per the drain line Make sure the drain is not higher than the overflow Locate Elbow Fitting in the Brine Tank remove black tubing and dispose Connect 2m length of 3 8 black tubing between Brine Line and Elbow Fitting refer to diagrams in step 8 and 10 Connect extra tube tubing not supplied onto the 5 8 drain line from the valve to ...

Page 14: ...set Step 1 Press SET CLOCK Step 2 Current Time hour Set the hour of the day using or buttons Press NEXT to go to step 3 Step 3 Current Time minutes Set the minutes of the day using or buttons Press NEXT to exit Set Clock Press REGEN to return to the previous step GENERAL OPERATION When the system is operating one of two displays will be shown Pressing NEXT will alternate between the displays One o...

Page 15: ...ng is 00 Press NEXT to exit Installer Displays Settings Press REGEN to return to previous step BACKWASH REGEN MANUAL REGENERATION Sometimes there is a need to regenerate the system sooner than when the system calls for it usually referred to as a manual regeneration There may be a period of heavy water usage because of guests or a heavy laundry day To initiate a manual regeneration at the preset d...

Page 16: ...earest tap downstream of the filter system after the filter system 4 Allow water to flow through the system slowly and allow all air to escape out of the closest tap Wait until the water is flowing out of the tap and then increase the flow slowly up to full flow Allow to run for 5 10 minutes 5 Close the opened tap and check for leaks 6 Conduct a full manual regeneration 7 Your system is ready for ...

Page 17: ...sing coarse solar salt called water softener salt or alternatively pool salt Brine Tank Clean Out Yearly To help prevent service problems the brine tank should be emptied and flushed out with a garden hose when dirt and other insolubles accumulate on a regular basis Shut off water inlet supply and depressurize the system before service Steps to follow 1 Disconnect brine line at either end 2 Turn b...

Page 18: ...R ENTERS NO WATER EXITS SUPPLY WATER IS SHUT OFF FROM THE HOUSE THE VALVE TREATED WATER EXITS SUPPLY WATER ENTERS SUPPLY WATER EXITS SUPPLY WATER ENTERS OF F OF F OF F OF F Normal Operation Bypass Operation Diagnostic Mode Shut Off Mode Bypass Valve Operation optional accessory Bypass operation ...

Page 19: ...attery CR2032 E Defective transformer E Replace transformer F Defective PC Board F Replace PC Board Valve does not display correct time of day A Power outage s A Reset time of day replace battery CR2032 B Time of day set incorrectly B Reset to correct time of day C Switched outlet C Use uninterrupted outlet D Tripped breaker switch D Reset breaker switch E Defective PC Board E Replace PC Board Val...

Page 20: ...r usage C Fouled media bed C Clean replace media D Meter not registering faulty D Remove meter and check for rotation or foreign material replace meter E Water quality fluctuation E Test water and contact Puretec for assis tance F No regenerant or low level of regenerant F Refill regenerant tank G Valve fails to draw regenerant G Refer to Valve fails to draw in regenerant H Insufficient regenerant...

Page 21: ...r pressure must remain at minimum of 25 psi Water running to drain A Power outage during regeneration A Upon power being restored control will fin ish the remaining regeneration time Reset time of day replace battery CR2032 B Foreign material present in valve B Remove drive cap piston and spacer assemblies Clean and relubricate com ponents assemble the valve and run a manual backwash C Leak from s...

Page 22: ...ng and was unable to find the next cycle position A Motor failure during regeneration A Check motor connections Perform a dry reset B Foreign material lodged in valve B Clean replace piston spacer stack assembly Perform a dry reset C Drive bracket not correctly installed C Snap drive bracket in correctly Perform a dry reset Error Code E4 Control valve motor ran too long and timed out trying to rea...

Page 23: ... pursued at Puretec s discretion including chargeable inspection and labour costs incurred Warranty Australia This warranty is given by Puretec Pty Ltd ABN 44 164 806 688 37 43 Brodie Road Lonsdale SA 5160 telephone no 1300 140 140 and email at sales puretec com au This warranty is provided in addition to other rights and remedies you have under law Our goods come with guarantees which cannot be e...

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