PureFlow AirDog®
AirDog® II DF-100, DF-165, & DF-200 2001-2010 Duramax Diesel
Section 13 (Continued) Warranty Procedure
26
IN THE EVENT THAT THE BUYER DOES NOT AGREE WITH THIS AGREEMENT, THE BUYER MAY
PROMPTLY RETURN THE PRODUCT, IN A NEW AND UNUSED CONDITION, WITH A DATED PROOF
OF PURCHASE, TO THE PLACE OF PURCHASE WITHIN THIRTY (30) DAYS FROM THE DATE OF
PURCHASE FOR A FULL REFUND. THE BUYER AGREES THAT THE INSTALLATION OF THIS
PRODUCT CONFIRMS THE BUYER HAS READ AND UNDERSTANDS THIS AGREEMENT AND
ACCEPTS THE TERMS AND CONDITIONS OF THIS AGREEMENT.
Warranty Procedure
In the unlikely event a warranty appears as if it may be warranted, the following steps are taken:
1
The customer discussed the symptoms of the problem with a PureFlow AirDog Technician. The customer
is to have the system Serial Number and Model Number available for the Technician when the call is
made. This will expedite all steps of the process.
2
The customer performs any and all tests requested by the PureFlow AirDog Technician. This is done to
isolate the potential problem while eliminating potential installation or maintenance related issues,
3
If the PureFlow AirDog Technician determines based on the customer feedback concerning the requested
testing that system may be at fault, the customer is advised that all returned pumps are tested upon
arrival and should this returned pump perform at design criteria upon arrival, the customer will be
charged a $50.00 fee.
4
The PureFlow AirDog Technician will first request the customer’s phone number in the event the phone
call is accidentally disconnected and then transfer the customer to a PureFlow AirDog Customer
Service Representative. Should a Customer Service Representative not be available, the Technician
will offer the Customer the option to hold, call back, or receive a return call.
5
The PureFlow AirDog Customer Service Representative will check to determine if the customer’s Warranty
Registration Card is on file.
a.
If no Warranty Registration is found, the customer will be required to supply the original
purchase receipt showing the purchase date.
b.
If no Warranty Registration is found, the customer will be advised of the options should the
system in question is out of the default warranty period (1 year).
6
The PureFlow AirDog Customer Service Representative will request the customer information, including:
Name, Address, Phone Number, Model Number, Serial Number, Year / Make / Model of vehicle,
Name of Dealer purchased from, Purchase Date, Description of Problem, Customers’ understanding
of the resolution, and customer credit card information.
7
PureFlow AirDog will cover Ground Shipping charges to ship the replacement unit and will include a
prepaid shipping label for the return of the defective unit. Any additional items ordered at the time
of the replacement shipment will include their portion of the shipping cost.
8
A period of 15 Calendar Days from the time of shipment is provided for the receipt of the defective unit at
the PureFlow AirDog facility. Failure to return ship the defective unit to arrive within the defined
time period will result in a charge of $250.00 against the customer’s credit card as the purchase cost
of the defective unit.
PFT Bulletin No. 201-1-0222
Revised August 17, 2016
