Answer: 1. Check the dustbin to see whether there is too much dirt in it. Clear the dustbin. (If
there is too much dirt on the floor, there is no alarm even if there is a lot of dirt in the dustbin. 2.
Check the main brush to see if there is too much hair and dust on it.
6.
Why isn’t the robot working automatically when it is at the preset cleaning time?
Answer: 1. Check whether the robot is in standby status. 2. Once the robot is in “cancel cleaning
time” status, the robot will not work automatically, while if it is in “one-time cleaning” status, the
automatically cleaning action should be performed.
7.
What device is built in to keep the robot away from barriers?
Answer: The robot contains a photosensitive element that perceives ground conditions more
than eight centimeters high to keep the robot from failing.
8.
Can the robot clean the bottom of furniture?
Answer: The robot is designed with a flat spot shape. It can go under a table, bed, and sofa for
cleaning so long as there is a height clearance of more than 10 centimeters.
9.
Why isn’t the robot charging when it’s in the dock and the indicator in the dock is not on?
Answer: 1. Check whether the battery at the bottom is installed correctly. If the screw on the
battery cover is loose, tighten it. 2. Check the socket to make sure the power is on. 3. Contact our
after-sales service department technical assistant if the problem continues.
10.
Why does the robot occasionally slow down or move backward?
Answer: If the robot senses that there is too much dirt in a certain place, it will automatically
slow down and take a fan-shaped or spiral-shaped route.
11.
Will the robot harm children or damage the furniture while cleaning?
Answer: No, a PVC rubber bumper in front of the robot will help it change direction when
meeting furniture or children.
12.
Will the robot harm pets?
Answer: There is little noise when the robot is working, so it will not disturb pets. It is suggested
that you observe your pet’s reaction when first using the robot.
13.
How does the robot work in cleaning carpet?
Answer: The robot can clean short-piled carpet effectively, especially carpet with a pile of less
than 2 centimeters. Help the robot turn over the edge under the carpet.
14.
Should the robot be kept on the docking station and in charging status even if it isn’t being
used?
Answer: Yes. The robot will turn into small current input mode automatically after it is fully
charged.
15.
How do I keep the main brush from being intertwined by wire?
Answer: Remove wire from the floor before cleaning.
