12
CustomerService
@
GQBrands.com
GQBrands.com
1-866-498-5269
FREQUENTLY ASKED QUESTIONS
• Question: “The Hooks of the ladder are in
the opposite side?” Or “I am ale to hook
to the trampoline but the steps are not
flat when inclined
Answer: The Steps were slided in wrong
when they were attached.
To make sure the hooks fall safely
onto the trampoline and the steps are
perpendicular to the floor, re-assemble
and make sure all 3 openings are facing
you when re-assembling the ladder.
• Question: “The steps of the trampoline
are uncomfortable when I step on them,
what can I do?”
Answer: The steps might be upside
down. Make sure that the pattern and
flat surface is facing up to make sure
climbing is comfortable and safe.
• Question: “One of the parts in my product
is damaged, how do I replace it?”
Answer: If you are still within your
warranty period (90 days from initial
purchase) You should contact customer
service and request more information.
• Question: “I had a part missing from my
box” or “something was damaged during
assembly, can you send it to me?”
Answer: If it has been 30 days or less
from the date of your initial purchase,
you can contact customer service for a
replacement part to be issued.
