11
Troubleshooting Guide:
Problem
Possible Cause
Solution
Water dispenser is leaking
Check all water line connections for
leaks
Repair water line connections and make sure blue locking “Horseshoe
c-clips” are installed on water lines.
Filter not properly secured and locked
Secure filter and lock.
Drain cap and plug are not secure
Ensure drain plug is secure and tighten drain cap.
No hot water
Insufficient water levels in the reservoir Make sure all water shut-off valves are open.
The unit is unplugged
Plug in the power cord.
Kettle Feature button was not activated Activate the Kettle Feature button.
Temperature limit switch tripped
The temperature limit switch will re-set automatically when the
temperature of the water drops.
No cold water
The circuit breaker in your home is
tripped or the fuse is blown
Reset the breaker or replace the fuse.
The unit is unplugged
Plug in the power cord.
Cold water control needs to be
adjusted colder
Adjust cold water control between L (warm) and H (colder) levels to
achieve desired temperature.
Water dispenser is not dispensing
water
Water shut-off valves are closed
Open all water shut-off valves.
Alarm is beeping continuously
Water leakage detection system is
activated
Refer to Water Leakage Detection System instructions in the manual.
Attention: Do not return this product to the store.
Should service be required or you have any questions regarding how to use your PUR product, please contact Customer Service at:
1-877-447-4768 or [email protected]
Manufactured and warranted by GHP Group Inc.
USA: 6440 W. Howard St. Niles, IL 60714-3302
Canada: 271 Massey Rd. Guelph, Ontario, N1K 1B2
Performance Data Sheet (continued):
Tested by NSF International according to NSF/ANSI Standard 42 and CSA B483.1.
1
PQC1FS with PQCCRB Filter
Substance
Average Influent
Challenge
Concentration
Percent Reduction
Requirement
Percent Reduction
1
NSF Standard 42
Chlorine
2.0 mg/L ± 10%
≥ 50%
91.8%
Particulate Class III
10,000/mL
≥ 85%
99.9%
Flow Rate =1 gpm (3.78 lpm) Capacity = 1,000 gallons (3,780 L) or 6 months
