Troubleshooting:
Water is filtering slower than usual.
Remove the filter and shake vigorously until
you hear the granules shifting inside.
Unfiltered water leaks into the
filtered water reservoir.
Check to be sure that the filter has been
twisted firmly into place.
Unfiltered water is leaking out of the
pour tray when I tip the pitcher to pour.
Completely drain the pour tray before pouring
filtered water out of the pitcher to prevent
unfiltered water from mixing with the
filtered water.
Indicator light stopped working.
The indicator light may have gone into sleep mode.
Press and hold the reset button for 5 seconds
to reset the light.
The valve leaks on my dispenser.
Check to be sure nothing is coming in contact
with the valve (i.e. refrigerator door) that would
accidentally open the valve and let water spill out.
90 Day Warranty:
PUR (Warrantor), warrants your PUR Water Filter Unit (CR-1100C, PPT700W, DS-1800Z) for
ninety (90) days from the date of purchase (except for the filter cartridge which is warranted
for 30 days) against all defects in materials and workmanship, when used in compliance with
the owner’s manual.
If the product proves to be defective within ninety days from the date of purchase, call
1-800-787-5463 Monday-Friday from 9:00 A.M. to 5:00 P.M. EST. The warrantor assumes no
responsibility for incidental or consequential damages; for damages arising out of misuse of
the product or the use of any unauthorized attachment. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
This warranty gives you specific legal rights, and you may have other legal rights which vary
from state to state. System complies with applicable state and local regulations.
Should service be required or you have any questions regarding how to use your PUR product,
please contact PUR Consumer Relations: PUR.com/support, 1-800-PUR-LINE,