Pudu Puductor2 PJ1 Standard, Quick Manual

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PUDU ROBOTICS
18
After-sales Service
1. Free Warranty
When the robots are under warranty (different warranty periods for different components,
calculated from the receipt of the robot), Pudu offers a free warranty if.
Defects are caused by non-human factors.
There are no unauthorized disassembly, modification or addition not included in the
user manual, or other faults caused by non-human factors.
The robot S/N sticker and other labels are not removed or altered.
Effective purchase certificate, receipt, and order number are provided.
Damaged components are sent back to Pudu as required.
2. Paid Services
Pudu offers paid after-sales services when the robot is out-of-warranty or the policy of free warranty
is not applicable.
Online and remote technical support is provided, and customers should cooperate with
engineers for diagnosis and troubleshooting.
Technicians will offer on-site service when necessary.
The "After-sales Service Form" should be filled when the policy of free warranty is not
applicable; Customers should pay for both maintenance and spare parts.
3. Contact Us
For any questions, please call +86-400-0826-660.
Working hours: 9:30 - 12:00, 13:30 - 18:30, Monday to Saturday (GMT+8)
Technical support e-mail
：
techservice@pudutech.com