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49
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Rev 1.7 8/20
Control
⚫
IR remote controller does not control the camera
1.
Does one of the four (4) “Camera Select” buttons (top row of remote) light up when you press any button on
the remote?
1.
If not, change the batteries in the remote.
2.
Are the camera and remote set to the same IR address? When “Display Info” is enabled (within P/T/Z) in the
OSD, the camera will display it’s IR address upon start up. Set the IR remote to the same IR address to
control the camera.
3.
Try removing other sources of IR interference (e.g. sunlight, fluorescent lighting).
⚫
Serial communication does not control the camera
1.
Make sure the camera is on and functioning with the IR remote control.
2.
Verify that the RS232 cable is connected correctly and using the proper pinout.
3.
Verify the communication settings of the control software or device (e.g. joystick).
4.
Verify that the communication port on the controlling device is activated (e.g. Com port on PC).
5.
Verify that all communication settings in the OSD Setup Menu correlate to the commands being used (e.g.
VISCA address).
Copyright Notice
The entire contents of this manual, whose copyright belongs to PTZOptics, may not be cloned, copied, or translated
in any way without the explicit permission of the company. Product specifications and information referred to in this
document are for reference only and as such are subject to updating at any time without prior notice.
