PS Engineering
PAC24 Series Audio Selector Panel and Intercom System
Installation and Operator’s Manual
200-240-0010
4-1
Rev. 29, Sept. 2021
4
Section IV- Warranty and Service
4.1
Warranty
In order for the factory warranty to be valid, the installations in a certified aircraft must be accomplished by
an FAA-certified avionics shop and authorized PS Engineering dealer. If the unit is being installed by a
non-certified individual in an experimental aircraft, a factory-made harness must be used for the warranty
to be valid.
PS Engineering, Inc. warrants this product to be free from defect in material and workmanship for a period
of three (3) years from the date of sale.
In the event of a problem, contact the authorized PS Engineering Dealer where the product was purchased
for assistance. Units will not be accepted by PS Engineering for repair without a Return Authorization.
During the first
twelve (12) months
of the warranty period, PS Engineering, Inc., at its option, will send a
replacement unit at our expense if the unit should be determined to be defective after consultation with the
PS Engineering dealer who sold the unit and a PS Engineering, Inc. factory technician.
For the remaining
twenty-four (24) months
, three-year warranty period, PS Engineering, Inc., at its op-
tion, will send a replacement unit at the customers expense if the unit should be determined to be defective
after consultation with an authorized PS Engineering dealer.
All transportation charges for returning the defective units are the responsibility of the purchaser
. All do-
mestic transportation charges for returning the exchange or repaired unit to the purchaser will be borne by
PS Engineering, Inc. The risk of loss or damage to the product is borne by the party making the shipment,
unless the purchaser requests a specific method of shipment. In this case, the purchaser assumes the risk of
loss.
This warranty is not transferable. Any implied warranties expire at the expiration date of this warranty. PS
Engineering SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. This
warranty does not cover a defect that has resulted from improper handling, storage or preservation, or un-
reasonable use or maintenance as determined by us. This warranty is void if there is any attempt to dissem-
ble this product without factory authorization. This warranty gives you specific legal rights, and you may
also have other rights, which may vary from state to state. Some states do not allow the exclusion of limita-
tion of incidental or consequential damages, so the above limitation or exclusions may not apply to you.
All items repaired or replaced under this warranty are warranted for the remainder of the original warranty
period. PS Engineering, Inc. reserves the rights to make modifications or improvements to the product
without obligation to perform like modifications or improvements to previously manufactured products.
4.2
Factory Service
Call PS Engineering, Inc. at (865) 988-9800 before you return the unit. This will allow the service technician to provide
any other suggestions for identifying the problem and recommend possible solutions.
After discussing the problem with the technician and you obtain a Return Authorization Number, ship product to:
PS Engineering, Inc.
Attn: Service Department
9800 Martel Rd
Lenoir City, TN 37772
(865) 988-9800
FAX (865) 988-6619
Email:
Units that arrive without an RMA number, or telephone number for a contact will be returned rejected. PS Engineering
is not responsible for items sent via US Mail.