Service
©2022PS Audio Inc. All rights reserved.
Owner’s Reference
DirectStream DAC MK2
®
PS Audio® Inc. 800-PSAUDIO 4865 Sterling Drive Boulder, Colorado 80301
If you require
service in North
America
Obtain an RMA
number
State law
Use original
packing
If you are
outside the US
13
Warranty service within North America
Please contact PS Audio customer support for service assistance, help with
locating an authorized PS Audio repair center, help with the operation of a product,
or for more information.
Obtaining An RMA#
In order to receive warranty service, you must first obtain a Return Merchandise
Authorization Number (RMA#) prior to returning any item. Please contact PS Audio
or an authorized PS Audio repair center to receive an RMA#. The RMA# must be
on all returned items. If it is not clearly marked, PS Audio will return the package
back to you, freight collect.
Packaging and Shipping
Original packaging should be used for the safe transit of your PS Audio unit to
the repair center. If you do not have the original packaging, PS Audio can sell and
ship replacement packaging to you. You are responsible for the cost of shipping
the product to a PS Audio authorized repair center. You should insure the product
for its full retail cost, in the event it gets lost or damaged in transit. PS Audio is
not responsible for damage incurred during the transit of products sent to us.
Shipping your product in non-PS Audio packaging may void this warranty. PS
Audio reserves the right to charge you for new factory packaging to return your
product after a repair.
State Law
This warranty gives you specific legal rights. You may also have other rights, which
vary from state to state.
International warranty service
PS Audio has authorized distribution in many countries of the world. In each
country, the authorized importing distributor has accepted the responsibility for
warranty of the products sold by that distributor. Warranty service should be
obtained where the product was purchased.
Changes to our products
PS Audio reserves the right to modify the design of any product without obligation
to purchasers of previously manufactured products, and to change the prices or
specifications of any products without notice or obligation to any person.
