PS Audio AV-3000, Owner'S Reference Manual

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Service
AV-3000 and AV-5000 Power Centers
4826 Sterling Drive, Boulder CO 80301 15-052-21-1 Rev B
PH: 720.406.8946 service@psaudio.com www.psaudio.com
©2009 PS Audio International Inc. All rights reserved.
If you require service in North America
In the unlikely event there is a problem with your PS Audio component, please contact your dealer, distributor, or the PS Audio
corporate research center to discuss the problem before you return the component to our facilities for repair. Products shipped to
the corporate research facilities will be refused and returned freight collect if not accompanied by a PS Audio Service Department
issued return authorization number (RA Number).
Obtain an RMA Number
Return authorization numbers must be prominently displayed on the outside of the box and an accompanying letter describing the
problem and re ‐ listing the RA number must be inside the box to qualify for service.
If you are transferring your warranty, you must first contact PS Audio or your dealer or distributor for details.
Contact Information
To contact the PS Audio Service Department:
TELEPHONE 720 ‐ 406 ‐ 8946
HOURS Monday ‐ Friday, 9:00 am to 5:00 pm MST
FAX 720 ‐ 406 ‐ 8967
E ‐ MAIL service@psaudio.com
WEBSITE http://www.psaudio.co
If you are in the United States use the following procedure:
1. Obtain a Return Authorization Number (R/A number) and shipping address from the PS Audio Service Department.
2. Insure and accept all liability for loss or damage to the product during shipment to the PS Audio factory and ensure all freight
(shipping) charges are prepaid.
The product may also be hand delivered to the California or Colorado facilities if arrangements with the Service Department have
been made in advance. Proof of purchase will be required for warranty validation at the time of hand delivery.
Use Original Packing
Use the original packaging to ensure the safe transit of the product to the factory, dealer, or distributor. PS Audio may, at its
discretion, return a product in new packaging and bill the owner for such packaging if the product received by PS Audio was boxed
in nonstandard packaging or if the original packaging was so damaged to the point it was unusable. If PS Audio determines that
new packaging is required, the owner will be notified before the product is returned.