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design of the product.
9. Use of the product in the context of a business, occupation or commerce.
10. Malfunction due to use that does not comply with the technical or security norms in
force, or with user manual instructions.
The services provided by Prozis in order to repair or fix any fault or malfunction resulting
from the verification of any of the aforementioned excluded situations will be subject to
payment of labor, transport and component costs.
The customer shall bear all risks of loss and damage to the product during transportation
to Prozis. This warranty will be void if the returned product arrives with labels or stickers
that have been removed, damaged, tampered with or modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss due to usage of the
product.
WHAT TO DO?
To request warranty service, you must first contact Prozis customer service via the
communication channels provided on the Prozis website, and follow the provided
instructions and recommendations. Send back the product inside its original packaging,
including all accessories and documentation, to the following address:
PROZIS
Rua do Cais, nº 198
4830-345 Póvoa do Lanhoso
Braga - Portugal
CONTACTS
Prozis is always available for additional clarification through their customer service
communication channel at www.prozis.com/support.
consumable components, such as batteries, is not covered by this warranty unless the
malfunction is caused by faulty design, materials or production.
HOW TO MAKE A CLAIM
If the need arises to exercise the rights conceded to you through this warranty, please
contact Prozis customer service via the communication channels provided on the Prozis
website, and follow the provided instructions or recommendations. Contact and technical
assistance information is also provided at the end of this warranty.
Any claims made regarding this warranty will only be valid if proof of purchase is present-
ed by the original customer. This proof of purchase may be the original invoice or receipt,
as long as it includes information regarding the date of purchase and the product’s
model name.
WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does
not apply to any repairs, or damage caused directly by such repairs, that have impacted
or caused the damage that is the subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1. Any wear and tear of parts and components resulting from normal product use.
2. Cracks, dents, scratches, and other types of superficial damage that only affect the
product’s appearance.
3. Any malfunction caused by inappropriate use of the product that does not comply
with user manual instructions.
4. Use and storage of the product not complying with user manual instructions.
5. Opening of the product by a third party who is not authorized to proceed to its repair.
6. Altering or changing parts or components, whether internal or external.
7. Damage caused by battery leakage resulting from the breaking of any of its
components, or from product misuse.
8. Malfunction or damage due to reasons that cannot be ascribed to the production or
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