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WARRANTY REPAIRS
Any repairs made under this warranty cannot be made by third parties. This warranty does
not apply to any repairs, or damage caused directly by such repairs, that have impacted or
caused the damage that is the subject of the respective warranty claim.
EXCLUSIONS
The following situations are not covered by this warranty:
1. Any wear and tear of parts and components resulting from normal product use.
2. Cracks, dents, scratches, and other types of superficial damage that only affect the prod-
uct’s appearance.
3. Any malfunction caused by inappropriate use of the product that does not comply with
user manual instructions.
4. Use and storage of the product not complying with user manual instructions.
5. Opening of the product by a third party who is not authorized to proceed to its repair.
6. Altering or changing parts or components, whether internal or external.
7. Damage caused by battery leakage resulting from the breaking of any of its components,
or from product misuse.
8. Malfunction or damage due to reasons that cannot be ascribed to the production or
design of the product.
9. Use of the product in the context of a business, occupation or commerce.
10. Malfunction due to use that does not comply with the technical or security norms in force,
or with user manual instructions.
The services provided by Prozis in order to repair or fix any fault or malfunction resulting from
the verification of any of the aforementioned excluded situations will be subject to payment
of labor, transport and component costs.
The customer shall bear all risks of loss and damage to the product during transportation
to Prozis. This warranty will be void if the returned product arrives with labels or stickers that
have been removed, damaged, tampered with or modified in any way.
LIMITED RESPONSIBILITY
Prozis cannot be held responsible for indirect damage or loss due to usage of the product.
WHAT TO DO?
To request warranty service, you must first contact Prozis customer service via the commu-
nication channels provided on the Prozis website, and follow the provided instructions and
recommendations.
Send back the product inside its original packaging, including all accessories and documen-
tation, to the following address:
