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9
Service
Our customers and their customers are the focus of our daily work. The satisfaction and success of our
customers are important to us.
If our devices do not work properly, our customer support team will help you quickly and easily.
In
3
steps directly to the goal!
1
Scan servicehelper QR code or go to
https://www.proxomed.com/leistungen/technischer-
service/servicehelper-meldung.
2
This will take you directly to our
servicehelper form
.
There, in addition to your personal contact information, please
provide the following information:
•
Indication of the product line
•
Single device specification from the selected product line
•
Indication of the serial number
•
Short problem description
o
Occurrence of the problem (when and where)
o
Hardware or software problem
Additionally you can upload pictures or videos.
3
Our customer support will contact you as soon as possible and
inform you about the next steps.
